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Trust & Energy in Your Virtual Call Center | With Steve Bederman

NobelBiz

Steve Bederman joins the Customer Service Academy Podcast - hosted by Tony Johnson - to talk about the different ways in which you can build trust and energy in a virtual call center, plus a host of many more interesting and highly educational insights on running a contact center in general.

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Know about the Challenges and Benefits of call center outsourcing services

Blueship Call Center

A group of outsourced employees who manage incoming and outgoing client calls for other companies makes up a BPO call center. More than only calls there are many tasks handled by the call center outsourcing services. What are call center outsourcing services?

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Virtual Training Webinar: How to Ensure Successful Virtual Education

Working Solutions

The new social guidelines imposed by the 2020 coronavirus pandemic have led to a sharp increase in the use of virtual training programs to help educate employees, healthcare professionals and a wide variety of other teams and groups.

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How to Create a Unique Phone Number that Builds Brand Recognition

JustCall

Customer Education: Existing customers might be used to your old number. Routing Complexity: Custom numbers can be difficult to configure for routing calls. You can also set up a virtual call center and manage all your calls from a centralized place. Connect with our team to know more.

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Virtual Education Expert Tamara Schroer Shares her Insight

Working Solutions

Tamara Schroer, an expert in the virtual classroom, offers a few ideas to engage remote workers in her viewpoint for TJ – Training Journal, an authority for learning-and-development practitioners. The post Virtual Education Expert Tamara Schroer Shares her Insight appeared first on Working Solutions.

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Yes, you can increase CSAT and NPS during the holidays

Liveops

What challenges do call centers traditionally face during the holidays? The process of recruiting, onboarding, and training seasonal help places a monumental strain on brick-and-mortar call centers. Speaking of faster learning, the virtual call center model differs when it comes to onboarding and education.

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Streamlining Operations Management Through Communication + Automation

aircall

The factors you need to prioritize revolve around digital transformation, automation, communication, and education across all of your departmental teams and supply chains. Digital tools, such as a fully equipped call center that leverages a VoIP phone system and software integrations, are specifically designed for the job.