Fonolo

MAY 13, 2019

As Miele evangelists know, the company stands for two important things: Quality and customers. So, it is fitting that its customer service reflects this, too. ” This, too, applies to the quality of its customer service. ” This, too, applies to the quality of its customer service.

Customer Service 96

Customer Service Technical Support Education Contact Center 96

Amity

OCTOBER 31, 2016

Amity sat down with Sam Brennand , VP, Customer Success at Uberflip, to discuss Uberflip's company-wide culture of Customer Success, the growth and segmentation of his team, and the ways in which they consistently create value for their customers. I’m the VP, Customer Success here at Uberflip.

Coaching 0

Coaching Engineering Upselling Marketing 0

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Adrian Swinscoe. Aimee Lucas.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Branch Mesenger

SEPTEMBER 4, 2018

Dollar General Sales Surge. ?? Do Your Customers Love Their Company? ?? Individuals, companies, and educational institutions must find collective and elegant solutions that work for everyone and must push for smart ways to promote fairness and progressive thinking at work. Amazon = $1,000,000,000,000. ?? News ??. ??

Journey mapping 48

Journey mapping Sales Employee engagement Education 48

C Space

JUNE 3, 2020

WarnerMedia brands including HBO , TBS and the newly introduced HBO Max , changed their Twitter names to #BlackLivesMatter and quoted the black novelist James Baldwin: “Neither love nor terror makes one blind: indifference makes one blind.” What’s now becoming clear is that the current climate is one of near-perpetual disruption.

Education 52

Education Consulting Consulting Morale 52

Lumoa

OCTOBER 31, 2018

Customer experience has been a buzzword for several years and is only heating up. Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Outstanding brands create connections between customer needs and their solution.

Accountability 75

Accountability Metrics Education Marketing 75

LiveChat

JANUARY 4, 2019

In the beginning, we use them to make contact with a potential customer. The third reason is e-mail address gathering and the last, but the most important one: we do it to turn our website visitors into customers in the long run. Another thing is giving away free stuff to establish a bond with users. Give to get.

Entertainment 50

Entertainment Feedback Education Sales 50

ShepHyken

MAY 7, 2021

He shares how brands can make their customers’ digital experiences more personalized. Are you looking to make your digital customer experience more personalized? Live chat software is a messaging platform that allows customers to communicate with ser vice reps in real-time. Modern-day customers know and love messaging.

Personalization 215

Personalization Customer Experience Chatbots Metrics 215

Education Services Group

MAY 12, 2022

Despite my lack of strength or stamina, I always loved the idea of dodgeball—it was the first time in gym class where I felt my mind could outperform my physical capabilities with strategy, tactic, and a little bit of whit. On the outside walls, only accessible from the top row of seats, were long windows that opened outwards.

Metrics 52

Metrics Surveys First call resolution Customer effort 52

Education Services Group

JUNE 21, 2021

An Interview with Maranda Dziekonski, SVP of Customer Success and People at Swiftly. Human capital management (HCM) in Customer Success can mean slightly different things to different organizations, but it all boils down to making your employees successful so they can make your customers successful. The rest is history.

Management 52

Management Best practices Government Scripts 52

ShepHyken

MAY 7, 2021

He shares how brands can make their customers’ digital experiences more personalized. Are you looking to make your digital customer experience more personalized? Live chat software is a messaging platform that allows customers to communicate with ser vice reps in real-time. Modern-day customers know and love messaging.

Personalization 168

Personalization Customer Experience Chatbots Metrics 168

Russel Lolacher

NOVEMBER 7, 2022

In this episode of Relationships at Work, Russel chats with transformation and culture change consultant Katie McLaughlin on why we need to introduce the principles and power of theatre into the employee experience. . How theatre can help employees be seen and heard. The challenge of diversity in introducing theatrical practices. Russel Lolacher.

Coaching 52

Coaching Employee engagement Consulting Consulting 52