Four Critical Questions Chief Customer Officers Should Ask
APRIL 29, 2020
As global business shift operations due to COVID -19, customer care leaders face several challenges, especially for those who serve customers via contact centers and back office sites.? . L ooking at the speed at which global restrictions and lockdowns were imposed across many organizations in March 2020 come many questions which spur strategic shifts.? Here are four key questions a Chief Customer Officer (CCO) should seek answers to in the face of continuing disruption. .