Voiptime
FEBRUARY 1, 2023
CTI integration is a must-have solution, but not every call center owner knows what is it. Nonetheless, without CTI solutions modern call centers just can't exist, and that's why you should learn more about it
CCNG
FEBRUARY 1, 2023
While many jobs come with a fair amount of stress, few positions are as taxing as that of an associate in a busy contact center who must regularly handle difficult customer service issues. According to a study by Cornell University , 87% of call center employees report high job stress levels.
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Callminer
FEBRUARY 1, 2023
CallMiner's VP of Int'l, Frank Sherlock, talks about the value of customer communications ahead of his session at Credit Connect’s Online Collections Technology Think Tank. Read more in his blog
Contact Center Pipeline
FEBRUARY 1, 2023
The pandemic period has proven something really important for contact centers, and that is that Work From Home on scale is a huge win.
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Trusted by over 750 customers across industries, the LinkLive AI -Powered Contact Center platform empowers businesses to deliver trusted experiences through voice, video, chat, secure email, and more channels.
Bill Quiseng
FEBRUARY 1, 2023
BUSINESS LEADER FORBIDDEN PHRASE: “We’ve always done it that way.” If your customers and employees are raving about you as a customer service leader, then that’s GREAT! But if they’re not saying anything at all about you, then that’s not. Satisfied people feel that your customer service leadership is good, not better, just average. Nobody raves about average. And satisfied people won’t return as soon as they find something better. So be GREAT out there!
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
customer sure
FEBRUARY 1, 2023
Marmalade Insurance, the specialist in insurance solutions for young, student, learner and young named drivers, has been providing trailblazing insurance products to those aged 17-30 since 2006.
aircall
FEBRUARY 1, 2023
As your team grows and your needs change, your cloud-based business phone solution should evolve with you. To ensure you have the ideal provider, we have compiled a list of the top four CallHub alternatives that can boost customer experience and nurture lasting customer relationships.
Comm100
FEBRUARY 1, 2023
Live Chat for Higher Education – The Ultimate 101 Guide Higher education is at a crossroads. With undergraduate enrollment on the decline , student recruitment has become fiercer than ever.
Nicereply
FEBRUARY 1, 2023
According to many studies and surveys, customer experience is a key part of any company’s success. Your ability to create a powerful customer experience greatly impacts the number of customers that buy from you and keep buying from you.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.
JivoChat
FEBRUARY 1, 2023
Online courses for data science can help you keep up to date with the changes that computer engineering and artificial intelligence development have brought up to multiple industries sectors.
Working Solutions
FEBRUARY 1, 2023
Every year, a larger percentage of retail business is conducted via the online marketplace.
Education Services Group
FEBRUARY 1, 2023
There’s a good chance that if you are a Customer Success leader, your workday began by logging in and reviewing your CS metrics dashboard.
Comm100
FEBRUARY 1, 2023
There is no one definition of a mature student, but the term is most often applied to students older than 21 years old at the start of their studies. In the United States, 33.4% of college students are now aged 25 years and older.
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
AWS Machine Learning
FEBRUARY 1, 2023
Almost 80% of today’s web content is user-generated, creating a deluge of content that organizations struggle to analyze with human-only processes. The availability of consumer information helps them make decisions, from buying a new pair of jeans to securing home loans.
Jon Arnold
FEBRUARY 1, 2023
I’ve had a lot of new work hitting at the same time, and that’s put me behind on blogging, so this is an ICYMI post. I was recently invited back to be a guest on Big CX News , hosted by Charlie Mitchell, and the current episode was posted last week.
LiveVox
FEBRUARY 1, 2023
The financial services industry has undergone a fundamental shift for many years now. As more people rely on digital to handle tasks and expect businesses to meet their new digital needs, financial services have been pivoting.
Hodusoft
FEBRUARY 1, 2023
Accelerating Banking Success: The Top Business Phone Systems to Consider The banking industry is constantly evolving and adapting to the ever-changing technological landscape. One of the areas where this evolution is most evident is in the way banks communicate with their customers.
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
SQM Group
FEBRUARY 1, 2023
Learn our best practices on how call centers can improve their customer satisfaction due to call monitoring practices
Brad Cleveland
FEBRUARY 1, 2023
The disciplines of customer experience and employee experience wouldn’t exist without access to large amounts of data. That includes, increasingly, the insights generated by artificial intelligence (AI) and machine learning technologies.
Guru
FEBRUARY 1, 2023
We’re thrilled to announce that Guru has received a 2023 Top Workplaces USA award! company news
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