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CSM Magazine
FEBRUARY 17, 2022
Trend 1: Organisations will prioritise new platforms to support flexible working. As a result, companies will begin to prioritise new platforms and methodologies that can support flexible and agile working for the long-term. We’re crossing over from consumer to B2B-style use of these platforms. About the Authors.
Comm100
FEBRUARY 17, 2022
By introducing an omnichannel platform into your operations, agents have all the tools they need to provide exceptional CX. Omnichannel customer engagement platforms like Comm100 connect every digital channel into one unified agent console. Omnichannel customer support is the answer to every one of today’s customer expectations.
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Beyond Philosophy
FEBRUARY 17, 2022
I was a nobody without a single follower on any platform. The bloke behind the desk asked me why I wanted to be a conference speaker. I hesitated. I wasn’t sure what I should say. So, I decided to go with the truth, that I enjoyed doing it. . Lucky for me, he smiled and said, “Good.
Babelforce
FEBRUARY 17, 2022
It’s not just money; a new platform takes time to set up and can radically change how you talk to customers. Besides; pretty much every platform out there offers it! This means you should ask yourself two questions when choosing a platform: What do we need now? Call center software is a big investment.
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The Open CCaaS Advantage is Verint’s new research report which explores where first generation CCaaS platforms fall short when trying to deliver exceptional CX. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Quiq
FEBRUARY 17, 2022
It crushes other platforms. Plus, unlike many other messaging platforms, text messaging doesn’t require an internet connection. The right conversational platform can even help you turn texting into a powerful revenue generator. Are you using business text messaging to communicate with your customers? Here’s why you should be.
Comm100
FEBRUARY 17, 2022
This allows the agent to quickly search for the information they need within the console, without needing to switch screens or platforms. It won’t come as a shock to hear that students spend a lot of time on social media platforms. All of the above would be true, if it wasn’t for Comm100’s omnichannel platform. Next steps.
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Download the eBook to learn the 5 essential elements of a CX-first platform that can help you dramatically improve your customer experience without adding more resources. With customer experience automation, organizations can leverage AI and automation to make it faster and cheaper to provide a superior customer experience across channels.
Advertiser: ZoomInfo
The growing demand among buyers for open marketing platforms that can support “BYOD” (bring your own data). How AI-powered analytics are leading to more intriguing and satisfying customer interactions.
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While integrating AI is necessary to provide high-quality digital customer service, it is only a piece of the communication platform puzzle. Implementing a modern contact center solution, powered by AI, can give contact centers a competitive advantage.
Advertiser: ZoomInfo
With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customer experience that sets you up to win faster than your competitors.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
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Trusted by over 750 customers in banking, healthcare, and commerce, the LinkLive Contact Center Platform empowers businesses to deliver trusted digital customer service experiences through a broad range of channels including voice, video, chat, secure email, and more.
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In the age of automation and AI, it's easy to expect a lot from speech analytics platforms. But most organizations don’t achieve anything close to their initial expectations. This eBook details typical implementation challenges and steps that can get your speech program to its full potential.
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This document will help you and your team narrow the field, with detail on the full impact your proposed CCaaS platforms can make on your operations, plus open-ended probing questions that get you better, more insightful responses than a simple “yes”. This guide covers: Omnichannel & Inbound.
Advertiser: ZoomInfo
Fortunately, today’s sales leaders have a crucial advantage over their predecessors: market intelligence and outreach platforms that can warm up virtually any introduction. Even in today’s data-driven sales world, cold calling remains a fact of life for many go-to-market professionals.
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In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring. With the growth of hybrid work models and work from home, one thing is more important than ever: integration.
Advertiser: Frontline Group
Download this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores. Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology?
Speaker: VoiceOps
Access this free on-demand webinar with the VoiceOps team to get a deeper view of the Behavior Change Cycle and learn about how the VoiceOps Coaching Enablement Platform brings it to life for call center teams.
Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC
In this session, we will learn about three different types of drip delivery platforms. Analyze the different use-cases between three different learning reinforcement drip delivery platforms to build into your content designs. Apply drip feeds in your organization to enhance outcomes.
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Social platforms are now becoming mainstream contact center channels. In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities. However, customers are rapidly moving beyond these channels, seeking next-generation options.
Advertiser: The Office Gurus
However, the COVID-19 crisis forced BPOs to deploy the solution in order to support their customers, inevitably resulting in several innovative improvements to the work-at-home platform, particularly in the nearshore region. In this eBook, we’ll explore four key elements to look out for when choosing a contact center: Information Security.
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Regardless of whether you are evaluating Automatic Speech Recognition (ASR) solutions to get more value out of your call center data, build the next game-changing voice feature, or are just looking to save a lot of money on speech transcription, Deepgram is the platform to get you there. Deepgram Enterprise speech-to-text features.
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In our eBook, Google Analytics 4: The Ultimate Guide , we’ll empathize over the frustrations of the new platform, then arm you with the tools you need to transform roadblocks into opportunities and success.
Advertiser: Vanilla Forums
Get case studies of self-service platforms across industries. This eBook details it all! Learn how offering self-service improves the customer experience. Learn about different self-serve channels and how to implement them. Find best practices for using answers to find customers.
Speaker: Tom Lewis, CEO of SmartAction
How cloud-based AI automation integrates with every IVR / contact center platform. In this webinar, we will cover: How to identify the perfect call types and chats for AI automation. Examples from CX leaders on how and where they deployed virtual agents. Omnichannel – how to automate in voice first then scale the same solution digitally.
Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation
Advanced platforms enable you to move beyond simple personalization or mass customization to create truly unique customer journeys that optimize outcomes for both your customers and your brand. A one-size-fits-all approach is a great approach – if it’s 2010.
Speaker: Brian Morin & Helena Chen from SmartAction
In this exclusive webinar, you will learn: One size does not fit all: Tailored Solution vs. All-in-One Platform. You’ll hear real-world examples from leading companies and discover how you can deliver CX success with AI-powered virtual agents in your organization. Go-live is just the beginning: Best practices to optimize customer engagement.
Speaker: John Joba and David Robbins
Despite increasing investment in measurement platforms, executives still struggle to demonstrate the impact to the bottom line—and the value these bring to customers and the organization as a whole. Customer Experience is at a tipping point.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Discuss DIY platforms versus managed services – which is right for me? Also joining is SmartAction, who manages the AI-powered CX for more than 100 brands. In this webinar, Brian and Aarde will: Identify telephony interactions and volumes that meet thresholds for change. Sketch a back-of-the-napkin ROI in minutes.
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