Myra Golden Media
OCTOBER 4, 2021
Happy Customer Service Week! I kicked things off over at the official National Customer Service Week online event this morning. I talked about how employee appreciation leads to happiness, and happiness gives you so many benefits. If you missed my keynote and all the fun, you can watch the replay here. Celebrate the heart of service with us tomorrow for Day 2. .
Contact Center Pipeline
OCTOBER 4, 2021
Welcome to our Contact Center Pipeline October issue. It has been a busy month. I welcome Brendan Read as our new editor. He brought many good ideas to this issue, as we discuss business continuity/disaster recovery in a number of our articles. In the midst of COVID, the anniversary of September 11 and hurricane season, […].
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Outsource Consultants
OCTOBER 4, 2021
This week, businesses across the globe are celebrating customer service week, highlighting the dedicated professionals and the sophisticated processes they leverage to thrill customers. If customer service is a priority for your organization, this week is a perfect time to consider new ways you can improve customer service outsourcing. And don’t be fooled — businesses that outsource customer service are not dodging their responsibility to their customers, they’re embracing it.
Eptica
OCTOBER 4, 2021
Date: Monday, October 4, 2021 Author: Pauline Ashenden - Marketing Manager The 4 pillars of a successful customer service strategy. Published on: October 04, 2021. Author: Pauline Ashenden - Marketing Manager As we celebrate National Customer Service Week, it is the perfect time for senior management to focus on the area and re-evaluate their customer service strategy.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Advantage Communications
OCTOBER 4, 2021
Customer service is the foundation of any business. When done well it will boost profits, enhance brand reputation, generate repeat business, give companies a competitive edge and increase customer retention.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Expivia
OCTOBER 4, 2021
If your business has customers, they need a way to contact you. And someone definitely needs to answer those calls, emails, and messages. However, finding and training staff to handle your customer service isn’t the easiest (or cheapest) task. . This is when contact center outsourcing comes into play. Contact center outsourcing can take the weight of customer management off your shoulders.
Nicereply
OCTOBER 4, 2021
We all need to make more effort to show up in other people’s lives in ways that are supportive and enriching. If you work in a customer support segment you’re probably familiar with the celebration of Customer Support Week. For those who are new to the customer service world, let’s introduce you to the history behind the event. Did you know that….?
Quiq
OCTOBER 4, 2021
Share This Story Quiq is proud to announce that all of our customers are now 10DLC compliant. Over the past several months, the Quiq team has worked with each of our clients to register their brands and campaigns to meet the October 1, 2021 Campaign Registry deadline. By achieving 10DLC compliance we’re ensuring that our clients’ messages avoid any filtering or deliverability penalties that will be imposed on non-registered numbers.
Edify
OCTOBER 4, 2021
Google has just announced that Edify is a Chrome Enterprise Recommended partner, earning a spot in their list of preferred cloud contact center solutions. What does this mean? Simply put, Edify’s enterprise business communications solution works seamlessly with Chrome OS to make highly advanced contact center capabilities readily accessible to companies across all industries - and across the globe - with zero hassle.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
CSM Magazine
OCTOBER 4, 2021
It is a no-brainer that online casino customer service is the most significant arm of the business. Customer support serves as one of the functions that maintain the brand’s image. Among many gamblers, their value is weighed by how a casino’s customer support is efficient, comprehensive, and responsible for their issues. Well-performing casinos have emphasized the section by rendering their services through emails, live chats, and phone support.
LiveVox
OCTOBER 4, 2021
Artificial intelligence is expected to contribute an estimated $15.7 trillion to the global economy by 2030, with the potential to boost the GDP of local economies by as much as 26%. The number of enterprises developing AI solutions and helping companies put them into operation has ballooned in tandem with growing demand. AI has the […]. The post 3 Common AI Challenges & How to Avoid Them appeared first on Livevox.
Nuance
OCTOBER 4, 2021
As technology advances and imaging volumes increase, radiologists are tasked with doing more with less. For radiologists to maintain the same level of quality interpretation under mounting demands, optimizing efficiencies is critical. Avicenna.AI provides artificial intelligence solutions for radiologist by doing just that. By combining deep learning and machine learning principles with neural network architecture, their [.
TeleDirect
OCTOBER 4, 2021
So you’d like to be a call center rep! One of the fastest-growing work from home jobs, call center reps are the heart of today’s call centers. And unlike yesteryear’s call centers, contemporary call center associates are involved in everything from sales support to data entry to reservations and more! TeleDirect , the leader in business process outsourcing (BPO) services, relies on well-trained, professional call center reps to improve customer satisfaction rates and ensure our outsourced call c
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Avoxi
OCTOBER 4, 2021
5 Tips for Accelerating Your Remote Call Center Agent Performance Remote work is thriving and becoming increasingly popular for call centers around the world. Staying ahead of agent performance is achievable with the right contact center software tools in place. Remain successful, even from home, with these tips for accelerating your remote call center agent… The post 5 Tips for Accelerating Your Remote Call Center Agent Performance appeared first on AVOXI.
TeleDirect
OCTOBER 4, 2021
What Makes a Great Call Center Rep ? Call center reps are the heart of every well-run contact center. With so much discussion about technology and how it has transformed how call centers operate, the most valuable resource is still – and always has been – professional, courteous, knowledgeable call center reps. If you’ve thought about becoming a call center rep, or are interested in exploring different career options in the call center field, keep reading!
Nuance
OCTOBER 4, 2021
As technology advances and imaging volumes increase, radiologists are tasked with doing more with less. For radiologists to maintain the same level of quality interpretation under mounting demands, optimizing efficiencies is critical. Avicenna.AI provides artificial intelligence solutions for radiologist by doing just that. By combining deep learning and machine learning principles with neural network architecture, their [.
TeleDirect
OCTOBER 4, 2021
So you’d like to be a call center rep! One of the fastest-growing work from home jobs, call center reps are the heart of today’s call centers. And unlike yesteryear’s call centers, contemporary call center associates are involved in everything from sales support to data entry to reservations and more! TeleDirect , the leader in business process outsourcing (BPO) services, relies on well-trained, professional call center reps to improve customer satisfaction rates and ensure our outsourced call c
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Jon Arnold
OCTOBER 4, 2021
Last week’s Enterprise Connect event was a great showcase for the state of collaboration and contact center technology, despite being scaled back to all-virtual. The messaging remains the same, and there’s lots to keep up on - and this is still be the best event for doing that in our space. While the buzz is still on, BCStrategies did its regular event recap podcast, and it’s out now.
Creative Virtual
OCTOBER 4, 2021
By Chris Ezekiel, Founder & CEO. The first week of October is when the world celebrates Customer Service Week every year. I became a new dad on 29th June and recently have been realising the parallels between being a parent to a young baby and serving customers. Anticipating his every need. Learning the signs and acting proactively before reaching the escalation stage (the crying!).
Genroe
OCTOBER 4, 2021
CX Tribe is the best Customer Experience insights, case studies and statistics. Human curated. Delivered weekly. Join more than 5,000 other CX Professionals and subscribe. “Ideas are a commodity. Execution of them is not.”Michael Dell, Founder of Dell Okay, more doing coming up. [Research]The Business Value of Building a Best-In-Class VoC Program Aberdeen does some […].
CSM Magazine
OCTOBER 4, 2021
The beginning of the pandemic and the quick change to remote work and online shopping meant that more people will be spending more time online. This was good news for the people involved in cybercriminal activities as it also meant a larger victim base and more vulnerabilities to exploit (as people felt anxious). As a result, in 2020, specialists noticed an increase of 53% in ID theft cases (as compared to 2019).
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Creative Virtual
OCTOBER 4, 2021
By Mandy Reed, Global Head of Marketing. Happy Customer Service Week! It’s the first full week of October, and that means it is time once again for the annual week-long global celebration of the importance of customer service, the people who deliver that service, and the impact it has on business success. Since last year’s celebration, businesses have been forced to continue to find ways to overcome challenges the pandemic has raised around the world.
CustomerSuccessBox
OCTOBER 4, 2021
SaaS businesses aim at being customer-centric. A study shows that customer-centric businesses are 60% more profitable than their counterparts. Also according to the CMO Council, it is found that 14% of marketers believe that customer-centricity is the trademark of their companies. But how can you begin to shine in Customer Success ? You can do this clearly by getting the training which is right for you or rather getting customer success certification.
Netomi
OCTOBER 4, 2021
Happy Customer Service Appreciation Week you fellow popup clickers! In honor of the amazing work you provide on a daily basis, we at Netomi would like to say “thanks!” And to honor you, we’d like to give you $25 in Amazon gift cards. A quick side note: The last time I clicked a popup with the promise of earning money was in 1999 (that story ended with my parents buying a new computer after the old one got attacked by some virus).
Uniphore
OCTOBER 4, 2021
People increasingly expect excellent experiences every time they speak to a brand. This means modern businesses should not only keep customers happy but also exceed their expectations. Indeed, a recent PwC report found that the keys to great customer experiences are “speed, convenience, consistency, friendliness and human touch.” Delivering on and exceeding expectations relies on innovation , deploying technologies like conversational AI and training your agents to become the customer ser
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
SmartKarrot
OCTOBER 4, 2021
Whether you are in the lookout for seeking stellar inspiration for your next designs to come, or be it some battle-tested tactics that influence your organization, or be it planning your new product – product management podcasts will always stay as a reliable source to guide you all the way. If you were looking for some top product management podcasts that you must tune in for this year, we have done the homework and bring you a list.
Uniphore
OCTOBER 4, 2021
Massive spikes in call volume. An unexpected pivot to work-from-home models. Investment and budget cuts. The COVID-19 crisis has created intense challenges for customers, customer service and support operations, and agents. Customers need and want to talk to people more than ever for assistance, but they’re frustrated by longer hold times, slower resolutions, and agents who can’t quickly glean customers’ emotional state and address their needs.
BlueOcean
OCTOBER 4, 2021
Once upon a time, we could count the number of subscriptions we had on one hand (the newspaper, a magazine or two, and that trusty gym membership). These days, we’ve lost count (Netflix, Amazon Prime, Spotify, Stitch Fix, Costco, Blue Apron, Hulu, BarkBox, plus the usual magazines, gym memberships, and more). And that’s not including the business scene, where you can add on subscriptions to Microsoft, Adobe, Salesforce, HubSpot, Docusign, and hundreds more.
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