Creative Virtual

JUNE 10, 2020

Chatbots, smart help, virtual assistants, virtual agents, conversational AI – there are lots of names for this automated, self-service technology being used today. How to select and deploy the right technology to do that for your organisation was the focus of the webinar I recently presented with Engage Customer.

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Virtual Agent Chatbots Telecommunications Self service 52

Creative Virtual

MAY 28, 2020

Do you have a chatbot or virtual agent on your roadmap? Are you curious about successful use cases for AI-enhanced virtual agents? If so, you’ll want to reserve your spot now to join Creative Virtual and Engage Customer for their upcoming webinar, Tips for Deploying AI Chatbots & Virtual Agents.

Virtual Agent 52

Virtual Agent Chatbots Self service Best practices 52

Creative Virtual

SEPTEMBER 9, 2020

We take great pleasure in introducing this newly created whitepaper from Creative Virtual as it has a lot of straight talk about one of our favourite subjects: user experience in the realm of self-help tools. Demo calls might have the same effect, especially if you need to pass on the gained information to your team.

Virtual Agent 52

Virtual Agent Chatbots Self service Consulting 52

NobelBiz

APRIL 30, 2024

An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. AI technologies not only streamline operations but also elevate the customer experience by offering quicker, more accurate responses and personalized service, setting new standards in customer satisfaction.

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Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. AI technologies not only streamline operations but also elevate the customer experience by offering quicker, more accurate responses and personalized service, setting new standards in customer satisfaction.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

SmartAction

NOVEMBER 22, 2023

The AI-powered voice assistants of today offer a seamless experience, reaching a virtual assistant, in seconds, that can answer customer intentions with just a few words. Contact center managers who embrace and implement this technology reap the rewards of increased efficiency, reduced costs, and a customer experience that fosters loyalty.

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Contact Center Interactive Voice Response Virtual Agent Management 90

Creative Virtual

FEBRUARY 7, 2023

Back in 2013, V-Person technology became the first virtual agent offering to implement personalization – a recognition acknowledged both by the Patricia Seybold Group in their 2014 technology review and by the analysts at Gartner when they named Creative Virtual a 2015 Cool Vendor in Smart Machines.

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Personalization Virtual Agent Chatbots Self service 105

SmartAction

NOVEMBER 1, 2023

Any technology implementation has to align with your overall business goals. The experience for customers and agents is seamless, and the solution can integrate with your current contact center platform, telephony setup, and data systems. Our virtual agents can solve 80% to 90% of customer problems. The question is “how.”

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Contact Center Virtual Agent Interactive Voice Response Chatbots 65

SmartAction

OCTOBER 27, 2021

As humans in a modern world surrounded by technological advancements, we have our fair share of frustrations. Say goodbye to the days of speaking to an AI virtual agent that doesn’t comprehend in natural language! But our technology + CX experts = an intelligent virtual agent worth implementing.

Self service 74

Self service Virtual Agent Chatbots Technology 74

SmartAction

FEBRUARY 27, 2023

Two popular options are Interactive Voice Response (IVR) and Intelligent Virtual Agent (IVA). Each option has a role in customer service depending on what parts of the customer experience businesses want to automate and which parts they want live agents to handle. What is an Intelligent Virtual Agent (IVA)?

Interactive Voice Response 76

Interactive Voice Response Contact Center Virtual Agent Self service 76

Creative Virtual

OCTOBER 22, 2019

Technology is changing many aspects of our lives, and customer experience is no exception. The CXtech Conference and Showcase , returning to London for a second year, will explore the technologies changing today’s customer experience (CX) landscape, from design to delivery to analysis. By Mandy Reed, Global Head of Marketing.

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Technology Customer Experience Virtual Agent Chatbots 40

TechSee

MARCH 11, 2024

Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents. These technologies are often confused, as both Conversational AI and text-based Generative AI can automate natural language interactions.

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Chatbots Enterprise Scripts Virtual Agent 124

SmartAction

MARCH 7, 2023

NLUs are already adding value, but advances in the technology will greatly enhance its delivery of a more human-like conversational experience. Conversational AI is the key to augmenting existing technology with a company’s IP. Many consumers are already familiar with products that provide text-to-speech and human voice.

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Multichannel Virtual Agent Self service Accountability 85

SmartAction

JANUARY 17, 2023

The event provides attendees with the opportunity to learn about the latest trends and technologies in the contact center industry, as well as network with other professionals and vendors. The demo covered common self-service use cases, like scheduling, order tracking and troubleshooting across multiple industries. About SmartAction.

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Virtual Agent Self service Contact Center Feedback 58

Creative Virtual

SEPTEMBER 22, 2022

Having worked in the virtual agent and chatbot field since 2000, I’ve experienced first-hand how these solutions and technologies have changed. The virtual agents of today are certainly not the same as those I was working on 20 years ago. It is more specifically describing the technology behind them.

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Chatbots Virtual Agent Engineering Technology 52

Creative Virtual

SEPTEMBER 7, 2022

Conversational AI is a very hot and in-demand technology right now. Prasobh Namboothiri, Associate Editor at AIxOutlook says: “Creative Virtual is the clear Innovation Excellence Leader in a crowded and competitive conversational AI industry. By Chris Ezekiel, Founder & CEO.

Virtual Agent 52

Virtual Agent Chatbots Benchmark Best practices 52

SmartAction

SEPTEMBER 16, 2022

Companies such as Google and Amazon are continually bringing new iterations of conversational AI technology into the mainstream and integrating different applications of machine learning into our everyday lives. Language modeling technology predicts the sequence of words that were most likely spoken. Get a Demo. GET IN TOUCH.

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Interactive Voice Response Virtual Agent Contact Center Engineering 92

Creative Virtual

OCTOBER 25, 2018

It’s impossible to talk about customer experience without also talking about technology. All of those goals involve not only implementing, but also integrating the right customer experience (CX) technologies. The post Integrating the Right Customer Experience Technologies appeared first on Creative Virtual.

Technology 40

Technology Customer Experience Chatbots Virtual Agent 40

SmartAction

APRIL 1, 2020

SmartAction is responding to the current crisis with a Rapid Response Virtual Agent that intercepts callers with a seamless channel switching experience to answer commonly asked questions and even screen callers to create an escalation path (e.g. How a Rapid Response Virtual Agent Works. For a live demo, visit [link].

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Virtual Agent Contact Center Healthcare Government 57

Creative Virtual

SEPTEMBER 7, 2021

At Creative Virtual, we are dedicated to working as a team to help our customers and partners reach their customer experience and employee support goals. They found Creative Virtual to be “an established vendor with a focus on developing omnichannel virtual agent solutions” and a clear Leader in the space.

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Virtual Agent Morale Chatbots Enterprise 52

SmartAction

DECEMBER 3, 2020

Not surprisingly, more and more healthcare providers are turning to conversational AI technology to handle the increase in call volume. Watch this short demo of the SmartAction rapid response virtual agent: Watch how quick and easy appointment scheduling is with the SmartAction virtual health agent: Benefits of Using a Virtual Agent.

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Virtual Agent Healthcare Self service APIs 74

Creative Virtual

JUNE 30, 2022

The wider availability of technology and devices, an increased adoption of digital channels during the pandemic, and a growing customer base of digital natives are coming together to spur a digital transformation push. Organisations around the world are exploring additional technologies as a way to improve business performance.

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Virtual Agent Chatbots Technology Surveys 52

CSM Magazine

FEBRUARY 28, 2020

Spitch AG, the leading developer of enterprise speech solutions have announced a partnership with Creative Virtual, a world leader in customer and employee engagement solutions. . About Spitch. In 2019, Spitch was recognized by Gartner as a “cool vendor” in speech and natural language, in a corresponding report.

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Virtual Agent Self service Banking Chatbots 59

Creative Virtual

JULY 1, 2021

Whilst chatbots and virtual agents have been around for a long time, it’s relatively recently that they’ve become ubiquitous within the enterprise. I’m very pleased to report that Creative Virtual is stepping forward to lead the way in removing this shroud of mystery around conversational AI pricing.

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Enterprise Virtual Agent Chatbots Consulting 52

Creative Virtual

JUNE 22, 2020

Today I’m proud to be sharing Creative Virtual’s introduction of the Neutrino release of V-Person , our innovative virtual agent and chatbot technology. When I first founded Creative Virtual in late 2003, chatbot and virtual agent technology was still very new in the customer service space.

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Personalization Virtual Agent Chatbots Employee engagement 52

ConvergeOne

DECEMBER 6, 2022

The most recognizable form of automation is the front-end intelligent virtual agent. Automation in combination with authentic biometrics, such as face and voice recognition, create a personal fidelity between the user and technology. Click below to schedule a demo and Q&A session to discover a new way forward.

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Chatbots Virtual Agent Customer centricity Personalization 80

CSM Magazine

FEBRUARY 28, 2020

Spitch AG, the leading developer of enterprise speech solutions, with headquarters in Switzerland and offices in London, Madrid and Milan, today announced a partnership with Creative Virtual, a world leader in customer and employee engagement solutions. . About Spitch.

Virtual Agent 52

Virtual Agent Self service Banking Chatbots 52

Creative Virtual

APRIL 2, 2020

Advancements over the past several years in conversational AI technologies, including chatbots and virtual agents, have made them a go-to solution for providing cost-effective and easy-to-use support on digital channels. There are lots of published statistics and success stories that prove the business value of this technology.

Self service 52

Self service Virtual Agent Chatbots Government 52

Creative Virtual

OCTOBER 9, 2020

A variety of smart speakers , like Alexa, Cortana or Google Home, can be integrated with our self-service virtual agents. For example, Virtual Agent Roger for Rest is available on the web as well as through Google Home. If you want to learn more about our voice solutions, just schedule a live demo with us.

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Interactive Voice Response Customer Service Virtual Agent Transportation 59

Creative Virtual

AUGUST 20, 2020

The new ebook, Conversational AI Trends 2020 , takes a look at the rapid advances in conversational AI technologies and the new applications and use cases emerging across industries. The organisation discovered that their virtual agent was the best way to keep up with rapid changes and deliver accurate information to customers.

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Virtual Agent Government Chatbots Self service 52

Creative Virtual

JANUARY 12, 2021

We are even prouder to know that our dedication to innovation is enabling us to provide both the conversational AI technologies and the expert consultation and managed services needed to create quality self-service experiences. Being innovative in this area requires more than just having cool technology, though.

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Self service Virtual Agent Chatbots Consulting 52

Creative Virtual

JUNE 13, 2019

Over the years, we’ve developed an expertise in creating, implementing and maintaining chatbot, virtual agent and live chat solutions for major financial organisations. Through a series of live demonstrations, I’ll show best practices for implementing chatbots, virtual agents and live chat.

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Virtual Agent Customer Experience Chatbots Best practices 40

Creative Virtual

JANUARY 24, 2019

He’ll outline the essential components for using conversational AI solutions to improve the employee experience, from best practices for implementing chatbots, virtual agents and live chat to using an orchestration platform for centralised, consistent information and delivery.

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Employee engagement Virtual Agent Chatbots Best practices 40

Creative Virtual

APRIL 7, 2020

We took a look at some of the benefits of using AI-enhanced chatbots and virtual agents to offer customer self-service. In Part 2, let’s explore how this technology can be deployed as an Agent Assist tool to support your contact centre agents. Reducing AHT but not solving those customers’ issues benefits no one.

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Self service Virtual Agent Chatbots Government 52

Creative Virtual

OCTOBER 24, 2019

Creative Virtual will be joining our partner Continuous Technologies at the symposium, which will be held at the Hong Kong Disneyland Resort on 31 October 2019. I’ll also share my top tips for incorporating these technologies into CX strategies for long-term success.

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Virtual Agent Chatbots Self service Consulting 40

Creative Virtual

JANUARY 17, 2023

Unfortunately, as adoption of this technology is increasing so is the oversaturation of the market with poor performing chatbot products. They have an established history of delivering successful virtual agent and chatbot solutions.

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Chatbots Self service Virtual Agent CRM 52

Creative Virtual

JULY 10, 2019

Our Founder & CEO, Chris Ezekiel’s opening keynote – Taking Your CX into the Future with Conversational AI – got the day started with a look at AI-enhanced chatbots, virtual agents and live chat. We had a number of attendees stop by the Creative Virtual table to see more live examples of chatbots and virtual agents.

Virtual Agent 40

Virtual Agent Banking Chatbots Self service 40