ProProfs Blog

DECEMBER 16, 2020

Initiate a chat that helps sales and support teams understand customer intent better. Identify upsell and cross-sell opportunities that can be offered during an ongoing conversation. One, you can identify upsell opportunities for your business. This is where chatbot can streamline support requests for them.

Management 147

Management Chatbots Sales Upselling 147

SmartKarrot

DECEMBER 2, 2020

Optimize cross-functional team communication to impact onboarding, engagement, renewal, and upsell outcomes. Also, partner with the Account Management team to successfully set up renewal and upsell opportunities. Your role is a sales and client relationship role, not a technical support role.

Upselling 10

Upselling Best practices Enterprise Technical Support 10

SmartKarrot

APRIL 17, 2023

They can be used for a range of tasks, including customer service, sales, and technical support. Upsells Identify opportunities for upselling and cross-selling based on customer conversations. Auto detect opportunities: AI can analyze customer data to detect opportunities for renewal, growth, and upsell.

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10

SmartKarrot

FEBRUARY 19, 2021

Upsell limitations: Calculate the bucket size of customers who qualify for upgrades or account expansion. Then calculate the number of actual upsells that have taken place in a specific duration, say a year. Show the final figure that you aim to earn through your customer success program’s upsells initiatives.

Upselling 10

Upselling outsourcing Technical Support industry standards 10

SmartKarrot

FEBRUARY 15, 2022

Need support at their convenience. This may require more support and help with regard to timings. Running through multiple highly worded technical support documents may add to the pain. Renewals, upselling, and repurchasing. You can assist with repurchasing or upselling through a webinar.

SaaS 10

SaaS Education Upselling Technical Support 10

SmartKarrot

MAY 25, 2022

Make customers successful by providing high-quality technical support and service. Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands. Perform EtherVision portal demos, onboarding & training. Foster account growth/expansion via new products and markets.

Education 3

Education Technical Support Upselling Advertising 3

ChurnZero

JUNE 26, 2020

Decide if highly specific questions can wait to be answered during the demo to avoid probable question misinterpretation. when you collect information before scheduling a demo, decide if yes-no answers will suffice for your exploratory questioning/qualifying and if the vendor can expound upon their responses during the demo).

Technical Support 98

Technical Support Accountability Upselling Consulting 98

CSM Practice

JANUARY 1, 2017

Finally, in my opinion, if you have a TAM (or a higher level of dedicated technical support) you should charge for it. We invested a lot in customer education, product demos, etc. They should upsell seats and service levels.

SaaS 58

SaaS Metrics Accountability Best practices 58

SmartKarrot

SEPTEMBER 24, 2020

It is not just limited to the technical support team, but spans over all other touchpoints. This can happen in two ways: Upselling them a higher version of the product with enhanced features. To understand how SmartKarrot can help you retain customers, Request a Demo.

SaaS 10

SaaS Customer retention Construction Accountability 10

SmartKarrot

MARCH 8, 2022

An alumnus of The University of Texas at Austin, Disha Gosalia is a technical executive with various specialties such as customer advocacy , team building and mentoring, customer service management, escalations management, customer adoption, metrics analysis, training, staff development, and much more. Donna Weber. Sana Farooq.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

NobelBiz

MAY 25, 2023

Increased Revenue Opportunities CDPs can increase revenue opportunities for call centers by providing more accurate and detailed customer profiles, which can help businesses identify new sales and upsell opportunities. In addition to their past performance, inquire about the vendor’s ongoing support services.

call center software 98

call center software Call Center APIs Contact Center 98