Accountability Demo Technical Support Upselling 
ClientSuccess
OCTOBER 2, 2019
We often hear the roles of Customer Success Manager (CSM) and Account Manager (AM) used interchangeably. The ultimate difference between a Customer Services Manager and an Account Manager is both in their area of concentration and how each target their customers. . Let’s talk about Account Managers first.
Nicereply
MARCH 16, 2022
Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. For example, a dedicated account manager and phone support for our highest value customers. So product driven!
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Lumoa
APRIL 28, 2024
You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Its comprehensive features come with a complexity and price point that may necessitate additional technical support or resources. Sign up for a demo today.
SmartKarrot
NOVEMBER 14, 2022
As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Grow accounts in their book of business. Aid clients in achieving their goals.
SmartKarrot
JUNE 1, 2023
To inform consumers about the capabilities, functionality, and best practises of our cloud-based software, do online product demos. To find value-added solutions and upsell chances, define the goals, problems, and needs of the customers.
SmartKarrot
DECEMBER 2, 2020
Optimize cross-functional team communication to impact onboarding, engagement, renewal, and upsell outcomes. Also, partner with the Account Management team to successfully set up renewal and upsell opportunities. Also, partner with the account management team to drive retention and up-sell.
SmartKarrot
APRIL 17, 2023
They can be used for a range of tasks, including customer service, sales, and technical support. Upsells Identify opportunities for upselling and cross-selling based on customer conversations. Auto detect opportunities: AI can analyze customer data to detect opportunities for renewal, growth, and upsell.
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