SmartAction
APRIL 30, 2024
Enter a new era of customer service technology with NOVA, your Natural Omnichannel Virtual Agent design platform. With NOVA, managing your omnichannel virtual agent has never been faster or easier. With NOVA, managing your omnichannel virtual agent has never been faster or easier.
TechSee
SEPTEMBER 27, 2023
Sophie AI is a blend of advanced technologies including Generative AI , LLM, Computer Vision AI, Augmented Reality, and voice and sentiment analysis packaged into a virtual agent that can see, hear, talk, understand, guide, and instruct both customers and agents. Bringing unlimited scale to service teams.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Solvvy
NOVEMBER 30, 2022
Since Zoom acquired Solvvy earlier this year, many people have asked me why Zoom, a company that is the gold standard for team collaboration and meetings, would look to bring Solvvy’s advanced conversational AI technology and team into its portfolio. But Zoom Virtual Agent goes beyond understanding to resolution.
SmartAction
SEPTEMBER 2, 2021
Intelligent virtual agents are zeros and ones that make up a human’s approach to simulate humanity as best as possible. The details matter, as they do in most cases when teaching the intricacies of modern technology. So, let’s plunge deep into the specifics of the DNA that makes an intelligent virtual agent.
Speaker: Brian Morin, CMO & Mark Landry, VP of Product at SmartAction
In a world where top businesses are always battling for the best technology, you have to ensure that your virtual agent's design is the best in the competition. How data + business logic keeps virtual agents in their "swim lane". But how do you do this? Schematics of successful interactions.
SmartAction
APRIL 1, 2021
AI-powered virtual agents have come a long way since the days of “Press 1 for billing. This allows AI-powered virtual agents to follow complex dialogue at the rate of normal conversation — yes, even alphanumerical interactions, the most challenging type to capture. Press 2 for enrolling in new energy service.”
Interactions
AUGUST 29, 2022
Virtual agents have come a long way. And while some companies are certainly still using automated systems from the dark ages, forward-thinking brands have taken advantage of advancements in technology for big steps forward in customer experience self-service. . But what’s next? Here’s what we found out. .
Advertisement
If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Expert insights. Personalized for you.
71 
Let's personalize your content