customers-experiencing-problems-increases-to-highest-ever-level 
CSM Magazine
SEPTEMBER 6, 2019
A leading customer service provider has challenged businesses in the UK to change the way they think about customer interaction, amid rising levels of consumer dissatisfaction. Its research found that the number of customers experiencing a problem with an organisation has increased during the last two years by 1.5%
ShepHyken
DECEMBER 5, 2022
Each week, I read many customer service and customer experience articles from various resources. Personalization is more important than ever. An updated loyalty program can help keep you connected to customers. An updated loyalty program can help keep you connected to customers.
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Vistio
MAY 6, 2024
Understanding AI in Agent Training: What It Is and How It Works AI in agent training utilizes sophisticated simulation technology that creates a realistic environment for customer service agents to practice their skills safely and effectively. As products and policies evolve, even experienced agents need regular updates to their training.
Nicereply
MAY 2, 2022
All jobs are stressful to some degree, but it’s particularly tough for customer support agents. Working in customer support involves a high level of job-related stress. Your support team is emotionally responsible for the well-being of your customers, and constantly demonstrating empathy all day can lead to fatigue.
TechSee
JUNE 2, 2020
The Manpower Group surveyed approximately 40,000 employers about talent shortages and found that 45% of employers have difficulties with recruitment, the highest percentage since 2007. Employers are well aware of this problem. The population aged 60+ is growing faster than any other group. Shortage of skilled workers.
Vistio
MARCH 11, 2024
Whether your agents are in sales, customer service, or any other client-facing role, the success of your business often hinges on the effectiveness of your agent’s training. It’s not as simple as ticking off a checklist or waiting for positive customer reviews to start rolling in.
Global Response
OCTOBER 2, 2023
They have a call center and provide quick, efficient service to their customers, but their agents are known for being hasty, serious and unfeeling. If you have an easy question, you’ll likely get a solution quickly; but if you have a more complicated problem, you shouldn’t expect any sympathy or accommodation from them.
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