Customer Support Interactive Voice Response Management Quality management 
JustCall
MARCH 7, 2023
Customer support is the backbone of every customer-facing business, and your growth relies heavily on your ability to satisfy and retain your customers. But meeting the increasing expectations of your customers is a challenge. And the only way to succeed is through an effective contact center management system.
Enghouse Interactive
JUNE 17, 2020
IVR / Mobile IVR / Chatbots / CRM integrations. Contact Centers need the ability to provide customers with what they are looking for as quickly and precisely as possible. Properly configured, IVRs have been shown to reduce call abandon rates by upwards of 50%. It’s the best way to create a positive first impression.
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JustCall
MARCH 9, 2023
Using call center software, you can drive efficiency into call center functions like call routing, queueing, IVR, and much more. Cons: While Aircall is one of the best options for enterprise cloud contact center software out there, it doesn’t allow you to customize it to the extent you would prefer.
Callminer
FEBRUARY 21, 2018
Janeen Ansell is the Operations Manager at TeleDirect , a leader in business process outsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. She leads a team of highly engaged Team Leaders, Trainers, and Supervisors who share her commitment to exceptional customer service. Janeen Ansell.
Serenova
AUGUST 11, 2020
A call center agent, sometimes called a customer service representative, is an employee that handles inbound or outbound customer calls. As established, customer perception of the company is often impacted by these interactions. Taking Customer Support Calls. Calling Out for Customer Support.
Serenova
AUGUST 11, 2020
A call center agent, sometimes called a customer service representative, is an employee that handles inbound or outbound customer calls. As established, customer perception of the company is often impacted by these interactions. Taking Customer Support Calls. Calling Out for Customer Support.
Enghouse Interactive
JULY 7, 2020
With easy access, they can be geographically deployed, facilitating the delivery of “follow the sun” customer support. As previously noted, people have become very adept at dealing with online support as their first point of contact…and most prefer it. Protect Your Experts with Call Recording and Quality Management.
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