Quiq

APRIL 29, 2019

” Rachelle McDonald, Director of Customer Service. When asked about Quiq’s implementation and its integration into the schools existing CRM system, Oracle Service Cloud, Texas A&M’s Customer Service Team “didn’t remember even one problem or issue.” Successful adoption of messaging at Texas A&M.

Education 40

Education Interactive Voice Response CRM Call Center 40

Customer Service Life

APRIL 20, 2017

A customer contacted support because she dropped her beloved Winston and he could no longer stand on his own. She and the support agent discussed various options like fitting him with a peg leg, but ultimately decided that it was best to replace Winston — at no additional charge to the customer. Click here to read the original. .

Customer Service 78

Customer Service Contact Center Scripts Interactive Voice Response 78

Vistio

MAY 28, 2022

They acquired us and I learned a ton under that organization about how to be just incredibly customer-centric in everything we do. I took that customer SAT for that team from about 40% to 98% month over month. It’s really where I kind of fell in love with the whole concept of a customer experience.

Customer Experience 52

Customer Experience Contact Center SaaS Technology 52

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. I think the scope of what customers were looking to change back then was much different. Now we are seeing chief customer care officers and CEOs, chief excellence officers. Absolutely.

Average Handle Time 42

Average Handle Time Chief Customer Officer Wireless Enterprise 42

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. I think the scope of what customers were looking to change back then was much different. Now we are seeing chief customer care officers and CEOs, chief excellence officers. Absolutely.

Average Handle Time 40

Average Handle Time Chief Customer Officer Wireless Enterprise 40

LiveChat

JUNE 8, 2016

We’re seeing that the line between marketing and sales is getting blurrier by the minute as salespeople get more love from developers and new sales tools. Salespeople can test content and other information provided by marketing and give internal feedback, thereby improving the quality of the message everyone communicates to customers.

Sales 48

Sales Analytics Marketing B2B 48

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Outstanding brands create connections between customer needs and their solution.

Accountability 75

Accountability Metrics Education Marketing 75

Lumoa

OCTOBER 31, 2018

Customer experience has been a buzzword for several years and is only heating up. Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

ProProfs Blog

OCTOBER 12, 2018

First 100 customers. The above-mentioned statistics indicate that completing the target of 100 customers is a tough task for most of the startups. The above-mentioned statistics indicate that completing the target of 100 customers is a tough task for most of the startups. Ignored customers. Sounds like an easy target?

Enterprise 141

Enterprise CRM Customer Support Marketing 141

Lumoa

MAY 21, 2018

Who in an organization should own the customer experience? The truth is, large part of the organization does indeed influence customer experience. Most of the functions in an organization have something to do in improving the customer experience. Organizational roles in customer experience management.

Customer Experience 130

Customer Experience Finance Customer centricity Feedback 130

Lumoa

MAY 21, 2018

What roles should own the customer experience in an organization? The truth is, large part of the organization does indeed influence customer experience. Most of the functions in an organization have something to do in improving the customer experience. Organizational roles in customer experience management.

Customer Experience 64

Customer Experience Finance Customer centricity Feedback 64