Computer Telephony Integration: 8 Ways It Benefits Customer Support
NOVEMBER 4, 2016
For instance, you can integrate a CRM program with a business phone system. Likewise, an account of the call will be stored in the customer’s CRM file, for your team’s future reference. Automatic callback: Automatic call-back allows customers to be contacted at their leisure, rather than wait on hold, which is often a trial of one’s patience. What is Computer Telephony Integration?