Brad Cleveland Blog

APRIL 19, 2018

Successful contact centers have transitioned from a rote focus on handling contacts to becoming powerful engines of customer loyalty and strategic value. Find out more about the three levels on which contact centers can create value in a recent Lynda.com course video that I recorded. I hope you find …

Contact Center 20

Contact Center Strategic Value Engineering Management 20

Clarabridge

MARCH 1, 2017

Discussions of case studies that show the strategic value of customer experience management. But of course, it’s not all about the sessions! As usual, C3 will feature a healthy mix of hands-on workshops, motivating keynotes, and in-depth presentations. If that sounds interesting, keep an eye on this blog.

Strategic Value 40

Strategic Value Marketing Technology Customer Experience 40

Clarabridge

MARCH 1, 2017

Discussions of case studies that show the strategic value of customer experience management. But of course, it’s not all about the sessions! As usual, C3 will feature a healthy mix of hands-on workshops, motivating keynotes, and in-depth presentations. If that sounds interesting, keep an eye on this blog.

Strategic Value 40

Strategic Value Marketing Technology Customer Experience 40

NICE inContact

SEPTEMBER 11, 2018

NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48

Education Services Group

JULY 7, 2020

Tying CS to your company’s strategic growth is the best way to ensure that leadership understands and embraces the company-wide strategic value of CS. How do you make sure your customers see the value your CSMs are providing them? By telling them, of course! Don’t keep your customers out of the loop.

Benchmark 52

Benchmark Best practices Strategic Value Surveys 52

Amity

SEPTEMBER 16, 2014

As one of the attendees said: “Venk Chandran had enough expertise, experience, and insights to fill a 2-day course!”. The Customer Success Meetup group has grown to nearly 200 members in it’s first year. It was great to see that the majority attendees at this session were new members that were engaged in Customer Success in some capacity.

Entertainment 48

Entertainment Strategic Value Metrics Feedback 48

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. According to The Global Call Center Report, experienced call center agents receive an average of six training days per year.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Talkdesk

MAY 23, 2019

And I actually remember, it was probably six or so years ago, you and I were sitting in a pub having a conversation and the thing that got me really excited about the work that you’re doing, Martin, is that shift to what is the real strategic value there? How can we provide benefit beyond, to your point, that cost conversation.

Contact Center 44

Contact Center Consulting Consulting Engineering 44

Integrity Solutions

MAY 24, 2023

Of course, that’s the case when any employee leaves, but the full cost of sales rep turnover can be particularly high. Prevent Sales Burnout with Integrity Selling® Battling Sales Rep Turnover Every sales leader can relate to that pit-in-the-stomach feeling when a star sales rep says they’re moving on.

Sales 52

Sales Coaching Accountability Personalization 52

ProProfs Blog

DECEMBER 30, 2021

A psychographic segment example could be a student interested in purchasing an online course. For creating this segment, take the person’s profession (demographics) and his likelihood of purchasing an online course (behavioral). Psychographic segmentation has a much higher strategic value in the competitive era.

Surveys 78

Surveys Brand ambassadors Advertising Marketing 78