Brad Cleveland Blog

MARCH 13, 2019

There are three levels on which effective customer service creates value: efficiency, customer satisfaction and loyalty, and strategic value. Only a small percent of organizations harness the true strategic potential of the insight that comes from customer service.

Strategic Value 29

Strategic Value Customer Service Metrics Contact Center 29

Brad Cleveland Blog

MARCH 13, 2019

There are three levels on which effective customer service creates value: efficiency, customer satisfaction and loyalty, and strategic value. Only a small percent of organizations harness the true strategic potential of the insight that comes from customer service.

Strategic Value 20

Strategic Value Customer Service Metrics Contact Center 20

ClearAction

FEBRUARY 27, 2016

It’s all about connecting: goals, people, metrics, processes, and data. Context is the mantra for making something strategic. When everyone sees a clear connection between what you’re doing and what the enterprise wants to become you’ll be viewed as adding strategic value. Connect Metrics.

Marketing 98

Marketing Strategic Value Metrics Enterprise 98

ClearAction

FEBRUARY 27, 2016

It’s all about connecting: goals, people, metrics, processes, and data. Context is the mantra for making something strategic. When everyone sees a clear connection between what you’re doing and what the enterprise wants to become you’ll be viewed as adding strategic value. Connect Metrics.

Marketing 59

Marketing Strategic Value Metrics Enterprise 59

NICE inContact

SEPTEMBER 11, 2018

NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone. Use Next-Gen AI Reduce Handle Time and Service Cost.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48

Amity

SEPTEMBER 16, 2014

As one of the attendees said: “Venk Chandran had enough expertise, experience, and insights to fill a 2-day course!”. ECONOMICS TAKEAWAY : Identify and measure the two categories of metrics that matter: Leading. The Customer Success Meetup group has grown to nearly 200 members in it’s first year. Deal Score/Revenue at Risk.

Entertainment 48

Entertainment Strategic Value Metrics Feedback 48

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. This requires tracking and measuring call center metrics and key performance indicators to evaluate both agent and call center performance.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56