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Boost Growth and Lower Costs with AI and Cloud Contact Center Solutions

NICE inContact

SEPTEMBER 11, 2018

NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone. Decreased average handle time by 10 percent.

contact center solutions 48
contact center solutions Cloud contact Contact Center Virtual Agent 48
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Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. According to The Global Call Center Report, experienced call center agents receive an average of six training days per year.

Call Center 56
Call Center Customer Support Customer centricity Contact Center 56
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