Uniphore

AUGUST 12, 2021

The same holds true in the contact center. Multimodal Virtual Agents allow customers to tap, text and talk to get more done , with little effort. Offering variety can help create more successful outcomes for customers with a lower AHT for agents — a win on both sides of the phone line. View Webinar.

Best practices 98

Best practices Virtual Agent Scripts Call flow 98

Avaya

APRIL 10, 2019

Virtual agents/chatbots – Computer-aided, virtual robots that address basic questions and functions to free human agents to handle more complex ones. Real-time speech analytics – Tools that listen to customer’s verbal content to analyze next steps for customer service agents, typically using agent screen pops.

Contact Center 71

Contact Center Analytics voip Virtual Agent 71

SmartAction

SEPTEMBER 16, 2022

Asking Alexa to play your favorite podcast and have her quickly play it for you is made possible by the same type of technology that allows contact centers across the world to automate voice conversations. Conversational AI is making the contact center and customer service industries better than ever. Get a Demo.

Interactive Voice Response 89

Interactive Voice Response Virtual Agent Contact Center Engineering 89

SmartAction

NOVEMBER 30, 2021

The virtual agent can then assist the customer with the utmost accuracy. A lot of contact centers don’t have a good understanding of why their customers are calling and exactly what they are calling about. Add capabilities for the virtual agent to find a room near a pool at each resort.

Virtual Agent 80

Virtual Agent Interactive Voice Response Contact Center Customer Experience 80

SmartAction

MARCH 7, 2023

Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat. The benefits of Conversational AI are compelling, and companies are waking up to the value of deploying IVA in their business – both in 2023 and beyond.

Multichannel 82

Multichannel Virtual Agent Self service Accountability 82

SmartAction

DECEMBER 3, 2020

Healthcare agencies and public health organizations are seeing a drastic uptick in the number of calls to their contact centers. By leveraging virtual health agents as the first line of defense, common patient queries can be resolved at mass scale, without the need for human intervention. Want to learn more?

Virtual Agent 72

Virtual Agent Healthcare Self service APIs 72

SmartAction

JULY 14, 2021

He was convinced that AI-powered virtual agents were the way to go with the challenges they were facing. Seasonal volume spikes, coupled with the cost and difficulty of finding, hiring, and training agents, led Aarde to pursue automation without sacrificing customer experience. Enter SmartAction.

Virtual Agent 57

Virtual Agent Analytics Contact Center Call Center 57

Uniphore

JUNE 10, 2021

We also learned just how important contact centers are to our everyday lives. Today, as companies look past the pandemic, one thing remains certain: we now expect more from remote support centers than ever before. At Jacada, we recognized the challenges of overwhelmed—and often understaffed—contact centers early on.

Call Center 98

Call Center Self service Contact Center Interactive Voice Response 98

SmartAction

JUNE 9, 2023

Let’s explore this growing technology by understanding what it truly is, reviewing some examples of its applications, diving into its inner workings, and highlighting the associated benefits and challenges businesses and contact centers should consider. Chatbots and virtual agents may provide irrelevant or inaccurate responses.

Virtual Agent 72

Virtual Agent Chatbots Self service Feedback 72

Uniphore

JULY 10, 2021

How to Cut Call Center Agent Onboarding Time in Half. and Make Every Agent Your Best Agent. Brian Cantor Leading CX Industry Analyst Contact Center Week. Live Demo Featuring 10 Ways to Simplify Agent Onboarding With AI & RPA. Brian Cantor Leading CX Industry Analyst Contact Center Week.

Call Center 89

Call Center Contact Center Consulting Consulting 89

SmartAction

OCTOBER 19, 2022

TechStyle Fashion Group group used virtual agents in voice and chat rather than allocating internal staff and resources to creating and maintaining their own conversational chatbot. The ROI is Undeniable When You Choose a Pro to Build your Chatbot. Hundreds of businesses choose SmartAction when it comes to voice and chat automation.

Chatbots 52

Chatbots Virtual Agent Interactive Voice Response Self service 52

Creative Virtual

DECEMBER 7, 2021

They also discussed the findings of ISG’s research and current successful virtual agent implementations. Here’s a recording of their full discussion: When ISG held their awards ceremony in October, Chris and Liam Ryan, Sales Director, were able to accept Creative Virtual’s trophy in person from Jan Erik.

Virtual Agent 52

Virtual Agent Chatbots Enterprise Education 52

Creative Virtual

DECEMBER 10, 2020

I don’t need to tell you that not everything went as planned, but there were still some bright spots for us and the chatbot, virtual agent and live chat industry. Creative Virtual started 2020 celebrating the company’s Sweet Sixteen. 2020 was a record-breaking year for use of our virtual agent and chatbot implementations.

Virtual Agent 52

Virtual Agent Chatbots Technology Personalization 52

Creative Virtual

SEPTEMBER 11, 2018

In this webinar, part of CRMXchange’s Technology Innovation Showcase series, Creative Virtual’s Founder & CEO, Chris Ezekiel shares an inside look at bringing together AI and human input to provide quality self-service options, improve live chat and contact center performance, and increase customer satisfaction scores.

Virtual Agent 40

Virtual Agent Chatbots Self service Best practices 40

Fonolo

OCTOBER 5, 2023

FREE WEBINAR: Is Your Chatbot Really Just an IVR? 25, 2pm ET/11am PT for a live 30-min webinar. With their narrow conversation flows and questions that often don’t lead to an answer – or an agent – chatbots don’t always seem all that revolutionary. Join us Oct. Save your seat!

Interactive Voice Response 57

Interactive Voice Response Chatbots Self service Virtual Agent 57

Enghouse Interactive

JULY 5, 2019

Webinar Date: Thursday, July 11 th 2019 @ 11:30 am (Eastern). When considering moving your contact center to the cloud, there are many questions that come into mind. Has migrating the contact center to the cloud-accelerated cloud adoption elsewhere in the organization?

Virtual Agent 40

Virtual Agent Contact Center Cloud contact Management 40

Creative Virtual

DECEMBER 13, 2018

It’s been another exciting year not only for Creative Virtual as a company, but also for the virtual agent, chatbot and live chat industry, with lots of new developments and innovation. This was the fourth time a group of runners from Creative Virtual did a 10k in support of the RSPCA.

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

SmartAction

AUGUST 5, 2019

We realized a couple of years ago that we could no longer grow our contact center at the same rate in which we were growing our sales. When I started here eight years ago, we had 40 people that worked in the contact center. For the full interview, watch the OnDemand Webinar in partnership with NICE inContact.

Average Handle Time 57

Average Handle Time Virtual Agent Self service Contact Center 57

SmartAction

OCTOBER 8, 2018

It’s artificial intelligence (AI), and it is being incorporated into existing call centers – with a low amount of effort – to benefit both the business AND its customers. These cloud-based virtual agents help build customer loyalty by delivering more effortless experiences.

Call Center 40

Call Center Virtual Agent Chatbots Self service 40

SmartAction

NOVEMBER 27, 2018

Recently, SmartAction CEO Tom Lewis, along with Director of Marketing Charlie Schrier, discussed how an omnichannel call center improves customer experience. Watch the full webinar here. An omnichannel call center is inter-modal and maintains a human factor. AI in Omnichannel Call Centers. Read our reviews.

Call Center 40

Call Center Virtual Agent Customer Experience outsourcing 40

Playvox

MARCH 19, 2024

Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

Verint

MAY 1, 2018

A study published in 2017 investigated the presence and effects of relational language on intelligent virtual agents (IVAs). Data from large-scale, real-world enterprise IVA implementations revealed that people are increasingly relating to chatbots as they would human agents. May 10; Online Webinar. ET on May 2.

Chatbots 22

Chatbots Interactive Voice Response Self service Best practices 22

SmartAction

APRIL 4, 2023

Virtual agents have now achieved Complex Voice capabilities. When you call your bank, the virtual agentcan answer the question, “What are my refinance options?” When you call a retailer, the virtual agent can engage in a Complex Voice discussion involving various fashion options.

Virtual Agent 85

Virtual Agent Chatbots Self service Banking 85

SmartAction

JULY 29, 2021

It’s time to expose the myths for what they are and set those forging a trail towards automating their contact center up for success. Going into automating service with the idea that you’ll be automating every single call coming into your contact center is setting yourself up for failure right off the bat.

Virtual Agent 110

Virtual Agent Call Center Contact Center Engineering 110

Fonolo

JANUARY 17, 2018

Virtual Agent. Calling chatbots “virtual agent” is actually doing virtual agents an injustice, so please stop doing this. Virtual agents actually have a much broader use. Virtual Assistant. Webinar] 3 Critical Contact Center Trends to Watch in 2018.

Chatbots 125

Chatbots Interactive Voice Response Virtual Agent Contact Center 125

UJET

MARCH 22, 2021

When the pandemic first started, contact center operators were scrambling to support agents working from home. Huge investments were made ensuring agents had secure and remote access to the systems and tools they needed to do their job. Let’s walk through various use cases and the outcomes they drive.

Interactive Voice Response 82

Interactive Voice Response Virtual Agent Contact Center Self service 82

NICE inContact

SEPTEMBER 17, 2019

Our webinar, From Brick & Mortar to Digital Superhero , picks up the story at a pivotal point in the DSW journey. By combining NICE inContact with SmartAction’s AI-powered virtual agent, DSW ultimately found the right human-machine balance without compromising an ounce of CX.

Customer Experience 55

Customer Experience Virtual Agent Average Handle Time Self service 55

JustCall

APRIL 5, 2023

Nextiva Overview Nextiva is a cloud-based communication platform with call center solutions like a phone system, contact center, video meetings, team collaborations , and so on. 8×8 Overview 8×8 is a SaaS-based phone, video, chat, and contact center platform for businesses.

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

MARCH 29, 2022

In this comprehensive guide, we will cover every aspect of sales automation and how a sales contact center can leverage automation to achieve more. Virtual agents can handle everything from ordering to tracking and query management. Contact Center Software. What is Sales Automation? Aces time management.

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

JustCall

JANUARY 31, 2023

Top 8 Alternatives to Dialpad – Choose the Best Call Center Software for Your Business JustCall OpenPhone Grasshopper Zoom Meetings RingCentral MVP Nextiva Google Voice Microsoft Teams 1. JustCall Overview JustCall is a VoIP business phone system and contact center software. per month/per license Cloud Business : $19.99

voip 52

voip Enterprise Interactive Voice Response CRM 52

NICE inContact

MAY 21, 2019

Self-service can be anything from a virtual agent that is capable of responding to a specific question to fully AI-enabled smart chatbots that can anticipate and automate work for the advisor. You will learn so much more in an upcoming, interactive webinar focused solely on self-service.

Self service 54

Self service Interactive Voice Response Virtual Agent Benchmark 54

Netomi

APRIL 7, 2022

Alone we are one, yet together we are stronger,” Alexandra da Silva Rodrigues, Radisson Hotel Group’s Strategical Advisor for Global Contact Centers, noted in a recent Netomi webinar. While Alexandra was referring to teams of call center agents, the same idea rings true when it comes to integration of systems and softwares.

CRM 52

CRM Brand ambassadors Analytics Chatbots 52