SmartAction

MARCH 7, 2023

This is especially true for those cutting-edge companies that have wisely made multichannel communication a central part of their support model. If IVAs drive the CAI platform that lies at the heart of multichannel communication strategies, then the IVA has fully moved from “nice-to-have” to “must-have” status.

Multichannel 85

Multichannel Virtual Agent Self service Accountability 85

Creative Virtual

DECEMBER 13, 2018

It’s been another exciting year not only for Creative Virtual as a company, but also for the virtual agent, chatbot and live chat industry, with lots of new developments and innovation. This was the fourth time a group of runners from Creative Virtual did a 10k in support of the RSPCA.

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

UJET

MARCH 22, 2021

When the pandemic first started, contact center operators were scrambling to support agents working from home. Huge investments were made ensuring agents had secure and remote access to the systems and tools they needed to do their job. Let’s walk through various use cases and the outcomes they drive.

Interactive Voice Response 82

Interactive Voice Response Virtual Agent Contact Center Self service 82

Netomi

APRIL 7, 2022

A multichannel ticketing system that collects support tickets from various channels (such as email and social media), and organizes them in a single interface. Alone we are one, yet together we are stronger,” Alexandra da Silva Rodrigues, Radisson Hotel Group’s Strategical Advisor for Global Contact Centers, noted in a recent Netomi webinar.

CRM 52

CRM Brand ambassadors Analytics Chatbots 52