HGS Harvests Gold at CCW Awards Ceremony

HGS

In June 2017, HGS partnerships found golden success—receiving first-place recognition for Best Outsourcing Partnership and Best Use of Self-Service Technology at the 2017 Contact Center World Awards. “We Contact Center Awards. HGS Harvests Gold at CCW Awards Ceremony.

Workforce Management's Impact on Customer Service

Call Center Weekly

If the communication link between them and the Workforce team is not in place – the efforts will result in burying the call center in call traffic with no one to answer the phone.