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Regional Contact Center Associations

Contact Center Geek

So, my first answer to that question is to get involved with a regional contact center association. In many parts of the US and Canada, there are amazing regional contact center associations. Am I missing any regional associations? So many, that I’m sure it can seem a little overwhelming at first.

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The Hiring Game Has Changed: Strategies for Solving Staffing Issues


As the first line of defense against angry customers, many customer service associates report they have been blamed for things that are out of their control. By proactively addressing associate burnout, contact centers can empower their associates to improve the customer experience.