Call Center Weekly
APRIL 27, 2018
If all goes well, service levels have been met, CSAT or NPS will be satisfactory and you may actually have time to take an uninterrupted lunch. At the end of the week, month or quarter, we review performance levels and take pride in the success of our centers. Such is the life of the contact center manager.
Noble Systems
JUNE 3, 2020
Peter Drucker (legendary management consultant) is credited with saying “culture eats strategy for breakfast.” Contact centers throughout the world are faced with the daily challenge of keeping their consultants engaged and motivated and their customer service levels high. The same can be said of technology.
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CX Global Media
JUNE 6, 2017
Manage, track and visualize every detail with real-time insight into usage data, service-level data, call data and population data – all numbers specified by language, all reports customized to your needs. Other departments may also be using language services. You can order on-demand support or schedule ongoing projects.
Outsource Consultants
MAY 20, 2019
In fact, in a survey of medical leaders from 709 hospital and inpatient facilities, 81 percent said their satisfaction with outsourced service exceeded expectations. Here are three key areas healthcare providers can turn to for great cost reduction while maintaining quality service and patient care: PATIENT APPOINTMENT CALL CENTERS.
Up Your Service
APRIL 30, 2017
In this book, Ron Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day. He offers the tools and practices that have been proven effective in businesses, governments, communities, and homes. The part that I always remember is what he calls the 6 levels of service.
ClearAction
DECEMBER 13, 2017
Do our sales and service policies show it? By the way, these concepts apply just as well in B2B, government, non-profit, etc.) We should scrutinize our sales and service policies for the degree of kindness they demonstrate. A new study by Consumer Reports lists the naughty or nice policies of 20 leading consumer companies. (By
Outsource Consultants
SEPTEMBER 19, 2019
Earlier this year, President Rodrigo Duterte changed course regarding ecozones – areas designated for development and aided by government tax breaks and incentives. The demand for lower pricing will never go away, and the Philippines continues to surpass their counterparts in terms of service levels. Still Standing.
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