DMG Consulting Releases 2024 Workforce Management for the Enterprise in the Digital Era Report
DMG Consulting
MARCH 27, 2024
Agent empowerment is a growing area of focus for contact center leaders, and WFM vendors are helping to address these needs by delivering expanded self-service capabilities via enhanced mobile apps. The 2024 Workforce Management for the Enterprise in the Digital Era report features 4 WFM vendors: Alvaria, Calabrio, NICE, and Verint.
Let's personalize your content