CCNG
MAY 27, 2021
Understanding the best path to follow, with the fluidity of the contact center industry, can be a daunting task. In this article, we will provide a summary of many situations where a Contact Center Consultant could provide immense value. A consultant can be a sounding board for ideas. This is what they do.
Vcaretec
JUNE 6, 2022
When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.
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Vcaretec
JUNE 6, 2022
There are also other major ROI benefits to an outsourced customer care center for firms in an array of industries, from Retail & E-Commerce, to Healthcare, to Financial Services, to Wireless & Telecommunications. Are you assessing the ROI of your call center and customer care solution?
TechSee
APRIL 4, 2023
Unfortunately, in today’s world, with hundreds of homebuilders in your local area to choose from and people expecting superior quality service for the money, your customer service strategy has to stand out. The key to the best customer service in the home building industry is using available technology.
Connecting the Dots
JULY 17, 2018
Customer Care Measurement & Consulting has partnered with Medallia, a leading customer experience software firm, to fortify its mission of ensuring companies receive substantial return on their customer experience investments. Learn more at medallia.com. DOWNLOAD PRESS RELEASE.
Connecting the Dots
JULY 17, 2018
Customer Care Measurement & Consulting has partnered with Medallia, a leading customer experience software firm, to fortify its mission of ensuring companies receive substantial return on their customer experience investments. Learn more at medallia.com. DOWNLOAD PRESS RELEASE.
CSM Magazine
DECEMBER 1, 2022
Customers of health-related products—such as over-the-counter medicines, dietary supplements, nutraceuticals, medical devices, wearables, and animal health products—typically have higher expectations of manufacturers than do users of other types of consumer products. Proactive outreach. Product recall support. Documentation of contacts.
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