Nicereply
FEBRUARY 22, 2023
Robust career pathing in customer support is critical. In our conversation, Erin Willis , Program Manager of Vendor Management at ClassPass , shares their support story. Let’s explore how others can use their experience to shape programs that professionally develop support agents.
JustCall
MARCH 13, 2023
3-way calling is a type of mini-conference call that allows you to add another caller to an existing call. Customer support reps can use this feature to add managers or most-suited agents to an existing call to enhance your first-time resolution rates, thereby improving customer experience. Read on to find out how.
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Kayako
OCTOBER 29, 2015
The customer support rep role has travelled the world and back. His outsourced hires were acting directly as customer support reps for his old business BrainQUICKEN. They were tasked to deal with enquiries like these: A customer didn’t receive a shipment. A customer had an item held at customs.
Global Response
JANUARY 9, 2023
Offshore : Offshore outsourcing refers to outsourcing your customer service to a team or center that is located far away from the country where the business is headquartered. For US-based companies, offshore customer support is generally located in India or Southeast Asia. You need more from customer support than just support.
AWS Machine Learning
JANUARY 17, 2023
It’s in a company’s best interest to retain existing customers instead of acquiring new customers, because it usually costs significantly more to attract new customers. When trying to retain customers, companies often focus their efforts on customers who are more likely to leave.
Russel Lolacher
JUNE 5, 2022
He’s the senior IT customer support manager for first American title, which is leading the technical sports, customer support to their employees. That’s what he does, he leads with it and customer support. I’m in this conference room in a meeting. It’s Brandon Caudle.
aircall
APRIL 2, 2021
Sales and support representatives will also need to learn how to use specific cloud phone system features, like: Call transfers. Conference calling. They’ll also need to know how to leverage caller ID, caller history, and other customer details to personalize calls and solve problems. Strong technical support.
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