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Video Snack-Pack: Contact Center and Customer Service Leaders

Fonolo

So, this week, we put together some video you can queue up and watch. This video is mostly about their WebEx plans, with a bit of call center content, but her energy is really infectious; it’s a joy to watch. He has a great opening story about the Pony Express. This is a 40-minute video but worth the time.

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Top IP PBX Software and Service Providers in the UK

Hodusoft

Therefore, it can be perplexing for UK businesses to choose the best PBX provider that meets their business communication and collaboration needs. An IP PBX software is the latest business communications technology that has replaced traditional landline office phone system providers in the UK. What is IP PBX Software?

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The 5 Best Genesys Alternatives for Your Business

aircall

Its features include AI, voice, analytics, and workforce management. But the features come at a price and put Genesys into a higher price category compared to its competitors , starting at a monthly rate of $75 for the entry-level package. Phone features Call quality and standard phone features are a must-have.

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8×8 Alternatives: The Top 4 for Customer-Centric Teams

aircall

Choosing the right cloud-based phone solution for your business often centers around standard features like call transfers, voicemail, and unlimited text messages. Although these are important features to consider, they shouldn’t overshadow the importance of improving and enhancing your customer support team. . Warm transfer.

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The Future of Debt Collection Agencies: Contact Center Technology and Customer-Centric Strategies

NobelBiz

This communication is typically via letters, emails, or phone calls, and must be done within the confines of the law to avoid harassment or undue pressure. The Rise of Omni-Channel Communication in Collections Consumers are accustomed to receiving seamless communication across all channels.

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How Support Teams Can Improve Customer Retention

Help Scout

When a frustrated customer demands a refund, wants to close their account, or expresses disappointment with a product, a great customer service rep can often turn it around with a helpful answer, effective listening, and thoughtful questions. Not every customer can communicate clearly in writing. Report on “saved customers”.

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F8: News From the Conference

Natalie Petouhof

Save Button : The Save Button will let people save interesting articles, products, videos, and more from around the web into their Saved folder on Facebook, where they can easily access it later from any device. We’ll be making the design specs and stitching code available on GitHub this summer.

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