Toister Performance Solutions
NOVEMBER 30, 2017
The webinar software picked the wrong time to get wonky. I placed a frantic call to technical support. I placed a frantic call to technical support. The technical support rep must have been super empowered. The rep offered to stay on the line with me until my webinar started.
CX Accelerator
JANUARY 16, 2020
It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar. As serial entrepreneur (and coach to many other entrepreneurs) Andy Bailey says, “‘A’ players will not play with ‘C’ players for long.”
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CX Accelerator
JANUARY 16, 2020
It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar. As serial entrepreneur (and coach to many other entrepreneurs) Andy Bailey says, “‘A’ players will not play with ‘C’ players for long.”
Quality Contact Solutions
JULY 19, 2018
QCS has 70+ employees working on behalf of this client on a daily basis, including outbound sales, inbound sales, inbound customer service and inbound technical support. In addition, the team has 3 full-time supervisors that coach, develop, and provide feedback to the team on a daily basis.
SmartKarrot
JANUARY 18, 2023
Role: Customer Success Manager Location: Nottingham, England, United Kingdom (Hybrid) Organization: Pacvue As a Customer Success Manager, you will make customers successful by providing high-quality technical support and service. Participate in webinars as a subject matter expert as needed.
Education Services Group
MAY 13, 2020
Here are some of the key takeaways from our webinar. Today, almost 20% of CSMs come from sales versus 24% from professional services and 19% from technical support, according to the 2017 Customer Success Compensation Study by TSIA. What are you incentivizing in how you coach and run your team to enable those behaviors?
SmartKarrot
DECEMBER 2, 2020
Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Wonderschool As a Director of Customer Success, you will manage, coach, inspire a talented team of technical Onboarders and customer support/success. Your role is a sales and client relationship role, not a technical support role.
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