SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Allison Pickens. Anika Zubair. Annette Franz.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

ChurnZero

MARCH 20, 2020

The recent evolution of Customer Success, compounded by its intersection (and overlap) with more established functions, such as Account Management and Customer Support, creates an ambiguous amalgam of desired skills and competencies—turning idealized moderation into a murky mix. . Be Data-Minded.

Customer centricity 52

Customer centricity SaaS Finance Scripts 52

SmartKarrot

JANUARY 5, 2022

So, without further ado, here’s SmartKarrot’s Top 50 Customer Success Influencers for 2022 (presented in no particular order). Widely acclaimed as a foremost expert to have pioneered and popularized customer success, Lincoln is a customer-centric growth mastermind. Lincoln Murphy. Jay Nathan. Kristi Faltorusso.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

ProProfs Blog

JUNE 30, 2020

To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Books on Customer Service Culture.

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Marketing 128

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augmented customer engagement. Allison Pickens.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

NOVEMBER 2, 2020

The CSM Practice is a customer success consulting firm that renders service in the domain. These services aim to augment customer satisfaction and net retention. They do so by offering research and advisory services for SaaS industries and help to pull in high-scaled results. Success Track Enterprise. CX by Design .

Consulting 10

Consulting Consulting Coaching SaaS 10

Amity

MARCH 10, 2017

Whether it's as an individual Customer Success Manager, or as a SaaS leader transitioning to a Customer-Centric Organizational model, it goes without saying there's a lot to learn. I would suggest trying to find out what you are already doing in terms of Customer Success and it might be far more than you imagine.

Engineering 90

Engineering Upselling Metrics Customer centricity 90

SmartKarrot

JUNE 11, 2021

CS Mastermind is another professional development programs that enhances skills via online training, group coaching calls, instructor-led sessions and more. Minimum of 32 hours of customer success specific instructor-led training. Graduate Certificate in Customer Success Management by RMIT. Customer Success Academy’s CS Course.

Best practices 22

Best practices SaaS Accountability Education 22

Netomi

JANUARY 5, 2022

LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. Barry Dalton. Bob Thompson. Flavio Martins.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

MARCH 14, 2022

Evaluate and potentially implement improvements to the escalation processes for customer support issues. Coach and develop team members with a hands-on approach. Foster and drive a culture of customer-centricity across the company. Develop a deep understanding of the SaaS industry and the needs of our customers.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

SmartKarrot

MAY 4, 2023

Yet the operational efficiency of such an ecosystem relies on efficient communication, and that’s where an efficient call coach comes into play! What’s a call coaching? Just as it sounds, Call Coaching is a process of building your cross-functional teams to communicate effectively and efficiently.

Coaching 10

Coaching SaaS Feedback Sales 10

Lumoa

JUNE 19, 2018

That’s exactly why TourRadar , an online marketplace for travelers to compare and book multi-day tours with ease, prefers calls to online messaging system or email when talking to dissatisfied customers. Similarly, we learn from the users who give us a high NPS and try to improve our Customer Success functions. Dave Dyson , Sr.

Feedback 64

Feedback Customer centricity SaaS Coaching 64

Netomi

FEBRUARY 28, 2022

“Pixalate has a reputation for being hyper focused on customer success, and I’m eager to build upon that strong foundation as we continue international expansion.”. Anastasia Zdoroviak – Director Customer Experience, DoorDash. Gemma Cipriani-Espineira – Chief Customer Officer, Chili Piper. Connect with Amanda.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64