Upstream Works
MAY 27, 2021
Momentum remains strong for cloud contact center solutions, with most deployments still in their early stages. This is because cloud provides business value across the entire customer service value chain. Not only are their numbers much larger than IT, but they will be the most hands-on users of CCaaS solutions.
3CLogic
JULY 21, 2020
The implementation of an on-premise call center can often vary between 6-12+ months. By comparison, cloud call center deployments are generally measured in weeks depending on the complexity of the installation. However, 74% of those executives site analysis of data among the top 5 challenges they face with call centers today.
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DMG Consulting
MAY 15, 2018
Cloud Contact Center Solutions Continue Upward Trajectory. There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market.
NICE inContact
SEPTEMBER 11, 2018
Through access to next-gen technology on an open cloud customer experience platform, businesses like TechStyle can build a holistic approach to supporting and growing a global customer base. In fact, over the course of using NICE inContact CXone, TechStyle has expanded its member customer base from four to five million.
Win the Customer
OCTOBER 12, 2018
Here’s a look at customer self-service and the role of burgeoning cloud contact centers. Of course, with this technology, consumers don’t have to wait in line, on-hold or for a response to an email. Cloud Contact Center. Of course, not all cloud-based contact options are created equally.
TechSee
AUGUST 14, 2023
Follow on LinkedIn Brad Cleveland , Consultant, Keynote Speaker, Course Instructor Brad Cleveland is a global expert in customer strategy and managemen t. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. of podcasts worldwide.
Serenova
JULY 7, 2020
The most successful contact centers are abandoning point-in-time, one-size-fits-all training programs. Traditional onetime, classroom-type call center training, delivered to all new agents over the course of one or many days, falls short because most people forget what they’ve learned over time.
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