CSM from the Trenches: Mentors – Adam Kuznia, Chief Customer Officer, DataCamp

ClientSuccess

This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. From : Adam Kuznia , Chief Customer Officer. Don’t focus on making your customers happy.

Why Does Your Company Need a Customer Experience Executive?

CX Journey

Image courtesy of GMC Who needs a customer experience executive? What advice is there for future customer experience executives? Those are just some of the questions addressed in an eBook I wrote - and GMC Software released - about six weeks ago. If you've seen the eBook, you'll know that I also interviewed five global CCOs to get insights into how they landed their roles, their key challenges and how they overcame them, and advice for current and future CX executives.

Rise of the Customer Experience Executive

CX Journey

A customer experience leader, that is. There's an alphabet soup of letters thrown together to title the customer experience leader role, whether it's CCO, CXO, CCXO, etc. Quite simply, it's time to create memorable customer experiences!

Customer Loyalty Depends on How You Orchestrate the Post-Purchase Experience

Mindtouch

It diagrams—from the company’s perspective —how customers go through the process of buying things. However, from the customer’s perspective , the loyalty loop actually looks and feels much different, especially when you consider how long your customers spend in each of these stages.

8 Powerful Customer Experience Bloggers You Need to Watch in 2018

Fonolo

For trusted, richly informative, and dynamic articles on customer experience tips and trends, we strongly suggest you turn your attention towards these trusted bloggers nay, industry leaders. Customers. Not only is omnichannel customer support something to be desired; it’s in demand.

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Why Every Contact Center Leader Needs a Mentor (or Several)

Serenova

For example, one of my mentors is a chief operating officer. I also have a CEO, a chief customer officer and a vice president of finance as mentors. I always give priority to my company, employees or customers, but usually not myself. Download the eBook.

How to Get a Pay Rise as a Customer Support Manager

Kayako

Particularly for humble customer support teams, who are secretly people pleasers, and find it difficult to put themselves before others for a change. When we put together the Customer Support State of Profession, one of the biggest surprises we found was the disparity in salaries.

The Basics of Customer Journey Mapping

PeopleMetrics

Over 150 customer experience professionals completed a PeopleMetrics online assessment about the presence, or absence, of customer-centric practices in their organizations. However, one exception to this stagnation in activities exists: the practice of customer journey mapping.

CSM from the Trenches: Mentors – Aaron Thompson, General Partner, SuccessHACKER

ClientSuccess

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Helping my clients identify MULTIPLE Ideal Customer Profiles (ICPs) has been an emerging trend lately.

19 Pieces of Advice Customer Success Mentors Would Give Frontline Customer Success Managers

ClientSuccess

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. 19 Pieces of Advice Customer Success Mentors Would Give Frontline Customer Success Managers.

How to Get a Pay Rise as a Customer Support Manager

Kayako

Particularly for humble customer support teams, who are secretly people pleasers, and find it difficult to put themselves before others for a change. When we put together the Customer Support State of Profession, one of the biggest surprises we found was the disparity in salaries.

12 Customer Success Best Practices That Can Positively Impact Your Work as a CSM

ClientSuccess

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. We’ve compiled a list of 12 Customer Success Best Practices That Can Positively Impact Your Work as a CSM.

CSM from the Trenches: Mentors – Kristi Faltorusso, Vice President of Customer Success, BetterCloud

ClientSuccess

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. I felt like it defined who I was, and my ability to get that customer to realize value or drive success.

11 Books Frontline Customer Success Managers Should Read Right Now

ClientSuccess

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences, we’ll be able to learn and apply more practical advice / practices to our customer success careers. One of those questions asks, “ What are one to three books, blogs, or thought leaders that have greatly influenced your customer success career, and why? ”.