Satrix Solutions

DECEMBER 1, 2020

Read the transcript or watch the video for their responses. Steve, what role does company culture play in companies that lead in the area of customer experience? We started off life here at Waypoint as a consulting company and worked with our clients around change management all the time. Heather Timney. Steve Bernstein.

Customer centricity 78

Customer centricity Chief Customer Officer Metrics Accountability 78

360Connext

MARCH 8, 2018

We both enjoy dissecting the moments that matter to customers and employees to truly understand what fosters a great relationship and yields professional and personal results. It advertises, but does not build a relationship between companies and their customers. Marketing plays a role in customer experience (and vice versa.).

Marketing 63

Marketing Journey mapping Chief Customer Officer Advertising 63

ChurnZero

JANUARY 22, 2021

To learn how selling and taking great care of your customers actually go hand in hand, we hosted a webinar with Bryan Neale, Founder of Blind Zebra Consulting and self-proclaimed “CS Sales Whisperer.”. We are huge fans of using video to do this. Use video to do that. You do your video, and it emails it to them.

Sales 98

Sales Chief Customer Officer Upselling Metrics 98

CustomerSuccessBox

FEBRUARY 27, 2019

Before starting a customer success practice, a company also needs to decide what the core objectives are going to be. We recorded a video with our Founder & CEO, Puneet Kataria to discuss the same. ? ? ? ? ? ? ?. Should Customer Success report to Sales? Imbibing a Customer Success Culture. That is NOT a good idea.

Upselling 65

Upselling Chief Customer Officer SaaS Sales 65

CSM Practice

SEPTEMBER 25, 2020

Video Title: Importance of Customer Success Strategy investments. Host: Irit Eizips , Chief Customer Officer & CEO | CSM Practice. Guest: Nick Mehta , Chief Executive Officer | Gainsight. Watch the full video below: Read the full transcript to learn more. Interview Date: July 18, 2020.

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

Comm100

MARCH 8, 2017

Connect with this customer service expert on Twitter today to make sure that your company doesn’t miss out! Chelsea Krost is a self-named Millennial spokesperson and brand consultant. From helpful articles and videos, to truisms about the industry, Shep Hyken’s Twitter game is as strong as ever in 2017. Chelsea Krost.

Customer Service 0

Customer Service Chief Customer Officer Customer centricity Scripts 0

Toister Performance Solutions

OCTOBER 26, 2017

Author, speaker, consultant, Brad Cleveland Company, LLC. Chief Customer Office, SalesLoft. You can find even more tips to quickly fix agent performance with this training video on LinkedIn Learning and Lynda.com. The only caveat was the idea had to be implemented with very little time, money, and resources.

Schedule adherence 56

Schedule adherence Chief Customer Officer Coaching Contact Center 56

ChurnZero

NOVEMBER 15, 2019

Customer Success Teams are on the hook to finish out the year strong, preform quarterly business review (QBRs), determine and refresh key performance indicators (KPIs) for the new year, finalize budgets – and most importantly ensure their customers are successful going into the new year. Customer Success operations planning.

Chief Customer Officer 40

Chief Customer Officer Upselling SaaS Technology 40

CSM Practice

DECEMBER 29, 2020

Irit Eizips, CSM Practice Chief Customer Officer and CEO was featured by Business Therapy, an engaging series where a number of professional challenges and problems are discussed in depth. Today we are talking about your business and how to achieve success with your existing customers.

Surveys 98

Surveys Personalization Chief Customer Officer Customer centricity 98

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Talkdesk

FEBRUARY 5, 2021

Video commerce. One of the ways retailers are getting creative with online commerce is through video. Since associates can’t be with customers “IRL” during the pandemic, they’ve turned to digital channels to communicate. Customers want opinions. need real-time access to holistic customer data.

Contact Center 87

Contact Center Brand ambassadors Consulting Consulting 87

Answer Dash

JANUARY 9, 2019

I visited Amazon headquarters in November and saw for myself that employees are just insanely focused on customers. The entire company has a customer experience mindset. A customer-first mindset is much different than hiring a chief customer officer and thinking your work is done.

Customer Experience 82

Customer Experience Chatbots Chief Customer Officer Technology 82

ChurnZero

JUNE 17, 2022

But some of the most common metrics you want to track include CSM engagement (meetings, emails), support tickets (volume, frequency, topics), and resources (engagement with help guides, courses, videos, etc.). The customer’s perception of success is everything. Is this dashboard for a specific customer? Irit: Hi everyone.

Metrics 98

Metrics SaaS Surveys Self service 98

CSM Practice

DECEMBER 4, 2020

Video Title: How to Prove Value to Customers. Host: Irit Eizips , Chief Customer Officer & CEO | CSM Practice. Guest: Chris Singh , SVP Customer Success Management, Customer Engagement & Experience at SAP. Today I have Chris Singh, Global head of customer success management at SAP.

Benchmark 69

Benchmark Surveys Chief Customer Officer Management 69

ChurnZero

JUNE 17, 2022

But some of the most common metrics you want to track include CSM engagement (meetings, emails), support tickets (volume, frequency, topics), and resources (engagement with help guides, courses, videos, etc.). The customer’s perception of success is everything. Is this dashboard for a specific customer? Irit: Hi everyone.

Metrics 52

Metrics SaaS Surveys Self service 52

ChurnZero

JUNE 3, 2022

That is a sensational power, especially in this world of short attention spans and TikTok videos, someone who can actually concentrate and get through a list as a good thing. If by month four, they haven’t had the traction, you find a playbook for [a customer] who’s having adoption problems. I’m amazing at that.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

That is a sensational power, especially in this world of short attention spans and TikTok videos, someone who can actually concentrate and get through a list as a good thing. If by month four, they haven’t had the traction, you find a playbook for [a customer] who’s having adoption problems. I’m amazing at that.

SaaS 52

SaaS B2B Upselling Metrics 52

Netomi

APRIL 7, 2023

The customer service teams that are driving revenue, wow-ing customers and building long-term relationships often have a strong leader at the helm. Sure, you can hire a customer service leader consultant , but if you are looking for the best in-house operators, you’ve come to the right place.

Customer Service 52

Customer Service Airlines Customer centricity Banking 52