Fonolo
JULY 5, 2018
A Million People are Using Bank of America’s Chatbot” says the headline in American Banker. From mail-order catalogs to touch-tone IVR to chatbots. Chatbots are the new star on the horizon. With chatbots, we’re definitely seeing growth-by-substitution. You need the chatbot to: 1. Look Beyond the Headlines. “A
Fonolo
JANUARY 31, 2018
Will the AI / chatbot hype start to live up to its promise? The Promise” for the topics of machine learning, chatbots, natural language processing, IoT and virtual reality. There’s some overlap with our recent post Chatbots Won’t Save Us From IVR Hell , we also covered chatbots in our most recent webinar.).
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
MARCH 22, 2018
With the emergence of chatbots and customer service via email or Messenger, it’s easy to assume that this shift in technology is being directed by consumer preference. White Paper: 9 Critical Contact Center Trends for 2018. This white paper explores key areas that are sure to shake up the industry.
VocalCom
JUNE 22, 2020
Additionally, integrating AI solutions such as chatbots or virtual assistants can assist agents by absorbing extra volumes of calls or managing low-value enquiries and let them focus on the more complex conversations. Download our white paper Contact Centers of the Future: Creating the experience of tomorrow.
Fonolo
APRIL 4, 2018
Apple is emphasizing that Business Chat is about human-to-human communication and not about “chatbots” or “bots”. White Paper: 9 Critical Contact Center Trends for 2018. This white paper explores key areas that are sure to shake up the industry. FCR is Undeniably the Most Important Metric. No Bots Please.
CSM Magazine
JANUARY 12, 2021
Select the right data – AI tools such as bots, chatbots and digital assistants are only as good as the data used to train them. AI-driven solutions such as chatbots and digital assistants empower agents to provide a faster and more accurate service to customers. Next, focus on collecting representative data samples. About the Author.
Callminer
FEBRUARY 4, 2021
Download our white paper, The Vulnerability Blueprint: How to Identify, Support and Retain Vulnerable Customers , to learn more about how your organization can identify and support vulnerable customers. Now more than ever, organizations need to actively manage the Average-Speed-of-Answer (ASA) metric.
Expert insights. Personalized for you.
100 
Let's personalize your content