Nextiva

JULY 8, 2019

To serve today’s customers, we must think beyond automated sales emails or chatbots. Ask yourself if you’d like to be pitched to immediately after you’ve downloaded an ebook or white paper. So, what’s changed in customer loyalty programs? How do you keep ramping up customer retention?

Customer Service 67

Customer Service voip Chatbots Customer retention 67

Fonolo

MARCH 22, 2018

Here are some key reasons why it’s critical to maintain an effective real-time call center strategy to ensure lasting customer satisfaction, retention, loyalty. Customers’ Trust a Person’s Voice Over Text. One lab study investigated whether text really was the future of customer service. Consistency Across Multi-Channel.

Customer Service 79

Customer Service Customer retention Call Center Contact Center 79

Callminer

FEBRUARY 4, 2021

More effectively identifying and managing customer vulnerability isn’t just a benefit for consumers, companies that can successfully support vulnerable customers deliver better customer service and improve customer retention and loyalty.

Call Center 345

Call Center Contact Center Finance Consulting 345

Totango

AUGUST 23, 2022

Touchpoints may involve any medium you use to interact with customers, including: Search engine marketing. Live chat and chatbots. White papers. Customer Success Communities. 8 Types of Customer Journey Touchpoints for B2B SaaS Clients. Social media posts and ads. Video content and ads. Blog content.

B2B 117

B2B Journey mapping SaaS Engineering 117

Comm100

JANUARY 21, 2020

For new customers who land on your website after hours, a clear knowledge base and a helpful chatbot are two channels that can keep your leads moving along the digital journey. This post is the second of two that are based on our Omnichannel white paper. Free Download: Customer Engagement 2020 White Paper.

B2C 40

B2C B2B Benchmark Best practices 40

Comm100

JANUARY 21, 2020

For new customers who land on your website after hours, a clear knowledge base and a helpful chatbot are two channels that can keep your leads moving along the digital journey. This post is the second of two that are based on our Omnichannel white paper. Recommended for you: Top 10 Live Chat Benefits You Have to Know.

B2C 83

B2C B2B Benchmark Best practices 83

JivoChat

AUGUST 9, 2021

Personalized customer service improves customer retention. Personalized customer service makes customers feel valued–much a thoughtful friend that remembers important life events, likes/dislikes, and provides practical, judgement-free advice.

Personalization 52

Personalization Customer Service B2B SaaS 52