Callminer

FEBRUARY 4, 2021

More effectively identifying and managing customer vulnerability isn’t just a benefit for consumers, companies that can successfully support vulnerable customers deliver better customer service and improve customer retention and loyalty.

Call Center 345

Call Center Contact Center Finance Consulting 345

Totango

AUGUST 23, 2022

Touchpoints may involve any medium you use to interact with customers, including: Search engine marketing. Live chat and chatbots. White papers. Customer Success Communities. 8 Types of Customer Journey Touchpoints for B2B SaaS Clients. Social media posts and ads. Video content and ads. Blog content.

B2B 116

B2B Journey mapping SaaS Engineering 116

Comm100

JANUARY 21, 2020

Examining your digital customer journey is critical to improving your customer experience by ensuring that every touchpoint is monitored and optimized. So, what should you look at when planning or evaluating your customers’ digital journey? Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts.

B2C 84

B2C B2B Benchmark Best practices 84

Comm100

JANUARY 21, 2020

Examining your digital customer journey is critical to improving your customer experience by ensuring that every touchpoint is monitored and optimized. So, what should you look at when planning or evaluating your customers’ digital journey? Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts.

B2C 40

B2C B2B Benchmark Best practices 40

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. When you provide a knowledge base, your customers can access information 24/7/365 at their convenience, and no waiting is required. How-to instructions.

Customer Service 62

Customer Service Self service Engineering Customer Support 62