Chatbots Customer retention Surveys White Paper 
Totango
AUGUST 23, 2022
Providing tutorial tips to answer customer questions and encourage greater product adoption. Delivering customer support. Resolving customer escalations or problems. Administering customer satisfaction surveys. Reminding customers to renew subscriptions. Live chat and chatbots. White papers.
Comm100
JANUARY 21, 2020
For new customers who land on your website after hours, a clear knowledge base and a helpful chatbot are two channels that can keep your leads moving along the digital journey. Whether the first connection with your lead happens on social media or your website, the right response time SLA will keep them on track to becoming a customer.
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Comm100
JANUARY 21, 2020
For new customers who land on your website after hours, a clear knowledge base and a helpful chatbot are two channels that can keep your leads moving along the digital journey. Whether the first connection with your lead happens on social media or your website, the right response time SLA will keep them on track to becoming a customer.
JivoChat
JUNE 1, 2021
Customer touchpoints are the various interactions in which brands engage with customers, from the beginning of the customer journey until the end — which may go past the point of the initial purchase. Feedback surveys. Sending out a survey to your customers allows you to understand their needs on a more personal level.
JivoChat
AUGUST 9, 2021
survey, 60% of customers say experience is more important to them now than it was pre-COVID. Personalized customer service improves customer retention. Offer real-time support around the clock, so customers can get the help they need no matter what time it is. Per a recent Ultimate.ai
JivoChat
AUGUST 9, 2021
survey, 60% of customers say experience is more important to them now than it was pre-COVID. Personalized customer service improves customer retention. Offer real-time support around the clock, so customers can get the help they need no matter what time it is. Per a recent Ultimate.ai
Solvvy
SEPTEMBER 17, 2022
Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. When you provide a knowledge base, your customers can access information 24/7/365 at their convenience, and no waiting is required. How-to instructions.
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