Remove Chatbots Remove Customer retention Remove Wait times Remove White Paper
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Customer Touchpoints: The Secret to Mastering the Customer Journey

JivoChat

With AI-driven chatbots, you might even know the answer in advance, thanks to analytics. Every piece of content that your customers interact with is a touchpoint. Your content inventory could include some of the following: Documents (such as privacy policies and white papers). Wait times. Content inventory.

CRM 52
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6 Ways to Personalize Customer Service (With Examples)

JivoChat

Personalized customer service improves customer retention. Personalized customer service makes customers feel valued–much a thoughtful friend that remembers important life events, likes/dislikes, and provides practical, judgement-free advice. Online chat tools.

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6 Ways to Personalize Customer Service (With Examples)

JivoChat

Personalized customer service improves customer retention. Personalized customer service makes customers feel valued–much a thoughtful friend that remembers important life events, likes/dislikes, and provides practical, judgement-free advice. Online chat tools.