Chatbots Customer retention SaaS White Paper 
Totango
AUGUST 23, 2022
B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. Live chat and chatbots.
Solvvy
SEPTEMBER 17, 2022
Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. When you provide a knowledge base, your customers can access information 24/7/365 at their convenience, and no waiting is required. How-to instructions.
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JivoChat
AUGUST 9, 2021
Personalized customer service improves customer retention. Personalized customer service makes customers feel valued–much a thoughtful friend that remembers important life events, likes/dislikes, and provides practical, judgement-free advice.
JivoChat
AUGUST 9, 2021
Personalized customer service improves customer retention. Personalized customer service makes customers feel valued–much a thoughtful friend that remembers important life events, likes/dislikes, and provides practical, judgement-free advice.
JivoChat
JUNE 1, 2021
According to OptinMonster, 63% of customers are more likely to do business with a company that has reviews or testimonials. Even if you sell SaaS, you can use software like G2 or Capterra to display user reviews and increase your social proof to make the most of this touchpoint. The best-selling products tend to have the most reviews.
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