SmartKarrot

JANUARY 20, 2023

Apply here: [link] Role: Director of Customer Success Location: Remote, Washington DC-Baltimore Area, United States Organization: Treeline, Inc. Collaborate with marketing on customer stories, case studies and marketing opportunities. Identify and report on customer needs and trends to inform product development.

Government 19

Government Upselling Accountability Customer centricity 19

Education Services Group

JUNE 4, 2019

Furthermore, existing customers are more likely to become advocates for your brand to help attract new customers, more likely to spend on new products, and more likely to spend more on cross-sells and upsells. That’s why customer communication is so important. These assets are doubly useful.

Marketing 53

Marketing Best practices Upselling Feedback 53

SmartKarrot

APRIL 6, 2021

Discuss with a financial case keeping their objectives in mind. Understand what the objective is and create a financial case around it. Is it revenue- if yes, work around customer retention and expansion revenue. Support your statement with real examples and case studies. How a client grew revenue?

Chief Customer Officer 18

Chief Customer Officer Customer retention Upselling CRM 18

SmartKarrot

APRIL 28, 2021

Coordinate between REEF operations and client, including site surveys, walk-throughs, application deployment, to ensure the success of new applications. Continually engage internally and cross-functionally to learn about new business applications, positioning the REEF brand and upselling new opportunities to clients.

Real estate 10

Real estate Upselling Customer retention Accountability 10

LiveChat

DECEMBER 18, 2018

But we also believe it’s a great way to get customer’s attention and ask about their experience with the product. Like any other company, we send lots of informational emails and surveys, asking how likely customers are to recommend our product and service. Upsell – aka “How you like me now?”

Upselling 58

Upselling SaaS Feedback Personalization 58

Totango

DECEMBER 10, 2019

When you make customer retention for B2B business models a priority, you’ll not only save money on acquisition costs; you’ll also unlock the growth potential of your existing customer base. Let’s explore why customer retention for B2B is so important and how you can make it happen. Retain Customers for Life.

Customer retention 64

Customer retention B2B Enterprise Metrics 64

SmartKarrot

MAY 28, 2021

Customer success strategies are now made compulsory for improving the customer relationships. For a service company, the focus is on being open and true with customers, renewals, upsells, keeping communication safe, and looking out for churn. The focus is on keeping customers happy with the new language and properties.

SaaS 10

SaaS Education Customer retention Upselling 10

Totango

AUGUST 11, 2022

Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. Customer satisfaction and feedback surveys. Upsell purchases. Showcase client case studies.

SaaS 109

SaaS Journey mapping B2B Feedback 109

ChurnZero

MARCH 31, 2023

The purpose of a Customer Success team is to help a company’s customers get the most value out of its product. The hypothesis is, if a customer maximizes the obtainable value, they will remain loyal and spend more with the company. It’s the idea that existing customers who stay tend to spend a lot more with you over time.

Benchmark 98

Benchmark B2B Accountability Consulting 98

Totango

MARCH 2, 2021

In this blog, we’ll look at how the customer journey has been reconceived around the image of a flywheel that integrates both the pre-sales and post-sales steps in the process. Mapping the Stages of Today’s Customer Journey. The SaaS business model has transformed contemporary understanding of customer journey stages.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

Totango

MARCH 29, 2022

Teams can use information from the Totango Integration with HubSpot like account, contact, contract value, renewal dates, and product usage data to create retention plans for 120, 90, 60 and 30 days out. Increase product adoption and identify opportunities for upsell. Grow customer advocacy and change detractors into promoters.

Customer advocacy 96

Customer advocacy Upselling Accountability Sales 96

ProProfs Blog

DECEMBER 21, 2020

Stable customer base results in higher referrals, improved upsell revenue and increased lifetime value (LTV) which further results in improved customer acquisition in future. Needless to say, customer retention is the core value for the growth of any business. Post-chat survey feedback.

Surveys 148

Surveys Benchmark Feedback Sales 148

SmartKarrot

OCTOBER 12, 2022

This should be made clear in pre-sale conversations with customers. Account managers do this by cross-selling or upselling more products to existing customers. Research consistently shows that keeping and selling current customers yields a higher return on investment (ROI) than finding new clients.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

SmartKarrot

OCTOBER 28, 2022

The guiding principle of strategic account management is that your current customer base is your best source of future sales. Instead of focusing on upselling or cross-selling, strategic account management emphasizes collaboration and problem-solving. . Improving Customer Retention. Enabling Account Expansion.

Accountability 10

Accountability Management Upselling B2B 10

SmartKarrot

JULY 6, 2020

Through a holistic customer success software integrated with your SaaS product interface, you can track when the users logged in last, the degree of usage per user, and the time spent on different features. Customer Service Management . In a world without customer success automation, how do you track the day to day account health?

SaaS 11

SaaS Upselling Accountability Surveys 11

Comm100

OCTOBER 11, 2017

Social media can work just as well as call centers to upsell products or capture service-to-sales opportunities, and in this respect, it offers additional opportunities that aren’t possible via traditional phone calls. Better Customer Retention. When your customers are satisfied, they’ll return to your company for more.

Customer Service 47

Customer Service Customer Care Morale Marketing 47