Hodusoft

MAY 10, 2024

Furthermore, virtual contact center solutions are designed to enhance the customer experience by providing seamless omnichannel support across voice, email, chat, and social media platforms. Case Studies and Success Stories Review case studies and success stories from existing customers to understand real-world implementations.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

CustomerSuccessBox

DECEMBER 6, 2021

You can hear overviews on running a successful subscription-only business, case studies from SaaS leaders, alongside learning more about concepts such as increasing customer lifetime value and new ways to source annual recurring revenue (ARR). Future of the Contact Centre Conference 2022.

SaaS 52

SaaS contact center solutions B2B Contact Center 52

Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company. minutes, thanks to Balto’s AI-powered, real-time guidance for agents.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

NobelBiz

JANUARY 23, 2024

At NobelBiz, leveraging over two decades of industry experience, we have crafted a unique cloud contact center solution that simplifies agent workflows and delivers a seamless customer experience across all channels, globally. Read Case Study Watch video Salman Aslam Director Support – Quality & Training at WORK Inc.

Customer Support 52

Customer Support Contact Center contact center solutions outsourcing 52

Noble Systems

FEBRUARY 26, 2019

Rather than trying to fix what wasn’t broken, Hair Club used automated Noble Contact Center solutions to boost its efficiency. Hair Club has implemented a unified platform with multiple solutions to transform its contact center operations. Noble lets us do more with fewer resources. million per month.

Contact Center 66

Contact Center Advertising Scripts Call Center 66

Ansafone

NOVEMBER 4, 2021

In a sense, enabling the caller to “self-serve” fast-tracks the Contact Center Solutions that are readily available to them. It’s the duty of any good business to interact with its customers by offering them clear choices and options in which they can smoothly navigate call inquiries.

Interactive Voice Response 62

Interactive Voice Response contact center solutions Contact Center Call Center 62

Global Response

FEBRUARY 13, 2022

Remember that multi-channel contact centers can also be outsourced, freeing up time and energy on your teams while still providing an excellent customer experience. When outsourcing a contact center, look for a customer-centered contact center who offers multi-channel or omnichannel contact center solutions.

Multichannel 62

Multichannel Contact Center Multi-channel support Average Handle Time 62

NobelBiz

FEBRUARY 13, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

NobelBiz

MAY 7, 2024

Brayan Carpio Senior Call Center Manager, Call4You Marketing ‘The technology aspect of NobelBiz stood out compared to the competition, and also the great team! All the way from onboarding to support to troubleshooting has been great throughout this journey!’

Call Center 59

Call Center Interactive Voice Response Wait times Telemarketing 59

NobelBiz

APRIL 23, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

NobelBiz

MARCH 12, 2024

And it continued to be that way even we have begun our onboarding process… ” Eric Sims is the CEO & Founder of Leading Edge Connections, a specialty provider of outsourced business transformation solutions for a number of emerging industries and companies.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

Monet Software

OCTOBER 22, 2018

At Monet we are constantly reviewing the UI aspect of our contact center solutions, to make sure they provide a user-friendly experience and allow managers and agents to efficiently complete their daily tasks. Looking for blogs, demos, whitepapers, webinars or case studies? You’ll find them all here as well.

contact center solutions 48

contact center solutions Contact Center Quality management Feedback 48

3CLogic

SEPTEMBER 28, 2022

Enhancing ServiceNow’s Healthcare Service Management Platform with an Integrated Cloud Contact Center Solution. With the right cloud contact center solution, organizations can gain full control over their IVR workflows , allowing them to further streamline, optimize, and address pain points in their patient experience workflows.

contact center solutions 52

contact center solutions Cloud contact Healthcare Contact Center 52

JustCall

APRIL 5, 2023

Inspiring Real-Life Case Studies To Learn From Real-life case studies of successful customer success programs are a great way to see how customer success programs can work well for a business. Top 5 Customer Success Tools Every Business Must Use 1.

Management 52

Management CRM Analytics Customer retention 52

NobelBiz

MARCH 5, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

NobelBiz

JANUARY 16, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

Avaya

MARCH 16, 2016

The Avaya solution has proven an ideal fit for this fast-growth financial services company in terms of deployment speed and scalability. The Avaya cloud contact center solution supports Diligent’s highly-individualized approach. Click here to read the full case study from Avaya.

Customer Experience 44

Customer Experience Cloud contact contact center solutions Contact Center 44

Altivon

JANUARY 11, 2018

Altivon and Genesys recently sponsored a webinar series on this topic, culminating with a deep dive into return on investment (ROI) including specific case study results.

Contact Center 40

Contact Center Abandon rate Abandon Call Healthcare 40

Fonolo

FEBRUARY 27, 2018

More Enterprise DIY: Larger organizations are getting empowered to “roll their own” call center using basic components plus internal or external developers. For example, see the Twilio-ING case study. More Players: With Twilio’s high-level APIs, it’s easier than ever to build a new call center offering.

Call Center 99

Call Center APIs Contact Center SaaS 99

Serenova

JUNE 20, 2019

The book is based on the first-ever studies of Gen Z’s workplace attitudes. It includes information from interviews with hundreds of CEOs and thought leaders on generational issues, as well as cutting-edge case studies. Let’s take a look at the seven key treats of Gen Z: Phigital. Challenge: FOMO.

Contact Center 40

Contact Center Gamification contact center solutions Benchmark 40

Serenova

APRIL 22, 2019

To meet its goals, City migrated to Serenova’s CxEngage cloud contact center solution in 2018. One of the reasons I never miss the annual ICMI Contact Center Expo (May 13-16) is the abundance of opportunities for real-life examples and frank discussions with contact center professionals.

Contact Center 40

Contact Center Cloud contact Enterprise contact center solutions 40

NobelBiz

JANUARY 9, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Telecommunications 103

Telecommunications voip Contact Center contact center solutions 103

NobelBiz

MAY 25, 2023

A smooth integration will ensure that there are no interruptions in your call center operations and that your customer data remains consistent across all platforms. Additionally, look for vendors who offer comprehensive support services, such as technical assistance and training, to facilitate the transition. .

call center software 98

call center software Call Center APIs Contact Center 98

Upstream Works

SEPTEMBER 1, 2020

That’s why it’s important for the company to invest in an omnichannel contact center platform that gives agents access to everything they need on one desktop. Learn more about Upstream Works’ omnichannel contact center solutions here. This has a domino effect on customers who receive a more human experience.

Contact Center 148

Contact Center Benchmark contact center solutions Coaching 148

Playvox

JUNE 6, 2023

Demonstrate Strategic Benefits of Delivering Outstanding CX On the one hand, approvals for contact center solutions may be under more scrutiny and require a water-tight business case and rapid ROI. Are there case studies , industry benchmarks, and other information to help fortify your business case?

Contact Center 66

Contact Center Finance contact center solutions Contact center software 66

CSM Magazine

SEPTEMBER 26, 2023

Gartner is forecasting a $7B increase in AI spending for customer service in the next couple of years and I’m very proud to be the first in market with an LLM-powered AI customer-facing AI solution”, says Quiq CEO and Founder, Mike Myer. If you’d like to learn more about how Quiq built LOOP’s AI Assistant, explore the case study.

Self service 64

Self service Chatbots contact center solutions Contact Center 64

ConvergeOne

AUGUST 3, 2021

ConvergeOne has 30 years of contact center solutions experience and an 8-year technology partnership with Allscripts. Read the case study. Read the full case study to learn how ConvergeOne helped Allscripts achieve success with Genesys PureCloud. They are well suited to the way we work.”.

Healthcare 97

Healthcare contact center solutions Contact Center Enterprise 97

Global Response

FEBRUARY 13, 2022

Check the website of the call center for reviews, case studies, white pages, general history or other details that will give you insight into the history and experience of the call center. Call centers handle a lot of customer data.

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62

Altivon

JANUARY 17, 2021

Altivon has 30 years of contact center solutions experience and an 8-year technology partnership with Allscripts. Read the Full Allscripts case study. The Altivon team very much understands our business, SLA needs and team skill levels,” said David Heath, Allscripts Director of Information Technology.

Healthcare 52

Healthcare contact center solutions Contact Center Enterprise 52

Balto

DECEMBER 5, 2022

Those may include calls, records, notes, and all information shared among your contact center solutions with your EHR or Emergency Medical Services software systems. With that in mind, software for medical call centers is designed to be 100% HIPAA-compatible.

call center software 52

call center software Healthcare Call Center Contact center software 52

NICE inContact

DECEMBER 9, 2015

As their customer support inquiries increased, Columbia Sportswear knew they needed a new contact center solution to support seasonal call volumes, e-commerce, and their unique brands. Searching for the Ideal Contact Center System. That passion also extends to delivering outstanding customer service.

Customer Service 75

Customer Service Contact Center Telecommunications Call Center 75

Fonolo

FEBRUARY 13, 2019

As the IDC report notes, this goes far beyond just the call center. For more on customer service trends, see our latest whitepaper. “… cloud contact center solutions helped 71% of organizations easily scale up or scale down … in response to seasonality fluctuations as well as in the event of disasters.”.

Contact Center 57

Contact Center Call Center APIs Technology 57

Revation Systems

FEBRUARY 3, 2020

In order to reach his goal of lowering the contact center’s abandonment rate to 5%, Shannon Hubler knew that a solution like LinkLive’s MMP would enable him to make adjustments to his contact center in real-time to provide better service to patients.

Abandon rate 62

Abandon rate Healthcare Contact Center Multichannel 62

Revation Systems

MAY 2, 2019

Francis was in search of a new call center solution that could provide valuable insight to help the organization analyze and improve its level of service and quality of care. . The Solution . At the end of 2017, Roper St.

Healthcare 48

Healthcare call center solutions Call Center Contact Center 48

Revation Systems

JULY 17, 2019

Francis was in search of a new call center solution that could provide valuable insight to help the organization analyze and improve its level of service and quality of care. . The Solution. At the end of 2017, Roper St.

Healthcare 48

Healthcare call center solutions Call Center Contact Center 48

RichCall

SEPTEMBER 13, 2017

Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Lutz Remmers , Operations Director for Call Center de Mexico. @Blair Pleasant , analyst and consultant about Unified Communications. Elka Popova , Industry Analyst focusing on Unified Communications, Frost & Sullivan. Kate Legett.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

NICE inContact

NOVEMBER 8, 2019

No other contact center solution has it in one place, built in already so you aren’t looking at more customization or development. Easier than ever to get started to save development time and money. Agent for Salesforce is also on the Salesforce AppExchange here. Check out these videos.

Contact Center 10

Contact Center Average Handle Time Healthcare CRM 10