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How to Handle High Call Volume: 10 Strategies for Success in Sales and Contact Centres

JustCall

A surge in call volume is always good news for your business. But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. What you deem high call volume varies depending on the size of your business and the industry in which it operates.

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“This Much is True”: Call Reports Examples with Kevin Peyton

VirtualPBX

My name is Kevin Peyton, and I am Vice President of Sales at VirtualPBX. Today, I want to go over call reports examples and how they provide a vast wealth of information to help manage your internal teams. Our VirtualPBX Advanced Call Reports is different from our Call Log features.

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How predictive dialer can increase your outbound sales calls by 3X

JustCall

Your sales reps are constantly faced with competing tasks, all seemingly more urgent than the next. This creates a gap, that can be only filled with a sales automation tool like predictive dialer. For a much faster, reliable and efficient outbound calling solution, predictive dialer is a good choice.

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Manage Calls Efficiently With Zapier Slack Notifications

VirtualPBX

Get Alerts When VIP Clients Call. Track Demand for Sales Campaigns. Build a Call Log in Shared Channels. Inform Team Leaders About Call Frequency. The Choose App & Event section of this step can always be changed. To recognize an incoming call, you should select Call Started for your trigger event.

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How to Leverage Call Recordings to Improve the Customer Experience

aircall

In the many dealings you have with companies every day, you’ve surely heard the phrase, “This call may be recorded for quality and training purposes…” That’s because call recording is a valuable tool for call centers. . How can you leverage call recordings to improve the customer experience ?

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Hubdate: What’s new with Infinity?

Infinity

In addition to grouping, Keyword Spotting filters are now available on the Hub Call Logs to identify calls that mentioned particular keywords, or the presence of your broader Keywords Groups based on score, count, or the individual keyword that was spotted. This will help speed up searches for calls that matter to you.

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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. It needs to link customer feedback to sales and operational data, and make results accessible company-wide.