Call Logging Events First call resolution Sales 
NobelBiz
MARCH 21, 2023
Key Takeaways: You have to pinpoint the exact reason for a low FCR Your call center should be a customer-centric business Proper ongoing agent training and monitoring Call center technology has evolved to deliver proper performance levels, quality, and FCR enhancement. How to boost your First Call Resolution in 9 easy steps?
aircall
MARCH 29, 2021
In the many dealings you have with companies every day, you’ve surely heard the phrase, “This call may be recorded for quality and training purposes…” That’s because call recording is a valuable tool for call centers. . How can you leverage call recordings to improve the customer experience ?
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NobelBiz
FEBRUARY 21, 2023
Christmas, sales, black Friday etc.), In the event that a client is dissatisfied with your business, it is best not to lie to them, to own responsibility for your faults, and to give them an honest response, even if they are not going to like it. A poorly-equipped call center cannot get the most excellent first-call resolution results.
NobelBiz
MAY 24, 2022
These might be qualitative goals that assure consumer happiness (for example, a need for higher FCR First Call Resolution rates). They can also be quantitative (such as lower average handling time , higher number of calls handled over a period of time, etc.).
JustCall
MAY 28, 2020
What is a Virtual Call Center? Basically, a virtual call center is one in which sales and support agents operate from different geographical locations. A virtual call center uses a cloud-based solution. Agents can offer a personalized experience to customers keeping in mind the current events. Call forwarding.
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