JustCall

APRIL 3, 2024

How to identify a high call volume? Spotting high call volume isn’t just about recognizing busy days. By pinpointing the crests in call traffic, you can keep contingency plans as backup and save your business from unprecedented losses. This includes lead management, call logging, and generating summaries.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

JustCall

OCTOBER 25, 2023

From call logs to emails to chat transcripts, you can find everything in a single location. Customer Relationship Management (CRM) Integration Since we’re on the subject of data management, it bears mentioning that the call center software should also integrate seamlessly with CRM systems. A win-win for all!

call center software 52

call center software Contact center software CRM Call Logging 52

TechSee

SEPTEMBER 18, 2019

The importance of after call work. Implementing proper after call work processes can go a long way toward improving the customer-company relationship. Strategic CRM Processes: Incorporating after call work into standard workflows ensures that the company has the data it needs to build stronger relationships with customers.

Average Handle Time 84

Average Handle Time CRM Contact Center Gamification 84

Callminer

AUGUST 6, 2019

Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Your call center isn’t a stand-alone system. Look for call volume distribution. Be mindful of integrations.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

InGenius

MAY 22, 2020

Luckily, the InGenius user guide is available to you from the moment you log into InGenius, ready to show you how to best use the application. Automated call logging. InGenius allows users to set up call log templates that can be used with the click of a button. Screen pop and call history.

Best practices 93

Best practices Call Logging CRM Interactive Voice Response 93

Hodusoft

SEPTEMBER 14, 2021

HoduSoft’s contact center software brand HoduCC, made the cut among top solutions for large and small call centers in the final list. The selection is based on features such as call routing, call logging, and call recording. How to choose the best telemarketing software? Measure, report, and analyze.

Telemarketing 98

Telemarketing Contact center software Call Logging CRM 98

VirtualPBX

JUNE 21, 2023

Integration with CRM and Productivity Tools : VirtualPBX seamlessly integrates with popular CRM and productivity tools , offering a centralized platform that streamlines your workflow. By eliminating the need for multiple applications and enhancing collaboration, VirtualPBX helps you save time and increase productivity.

voip 98

voip Call Logging Telecommunications Morale 98

aircall

NOVEMBER 7, 2022

We’re extremely excited to partner with ActiveCampaign, as not only have they built an incredible brand, but we also believe that unifying our telephony and CRM offerings will help us elevate the power of positive customer relationships,” says Jeff Reekers , CMO at Aircall. . Take calls with context.

Call Logging 89

Call Logging CRM Sales Marketing 89

NobelBiz

FEBRUARY 27, 2024

By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

VirtualPBX

NOVEMBER 12, 2021

As we head into a major US shopping season and final details are being placed on Small Business Saturday and Black Friday campaigns, marketers are being tasked with how to track the success of their advertising methods. These reports will show volume of calls, call length, who answered, and more. Give Sales a Heads Up.

Marketing 52

Marketing Call Logging CRM APIs 52

VirtualPBX

NOVEMBER 12, 2021

As we head into a major US shopping season and final details are being placed on Small Business Saturday and Black Friday campaigns, marketers are being tasked with how to track the success of their advertising methods. These reports will show volume of calls, call length, who answered, and more. Give Sales a Heads Up.

Marketing 52

Marketing Call Logging CRM APIs 52

aircall

MARCH 7, 2017

Careful and methodical after call work leaves a lasting trace of the call and the customer’s impression, in the hopes of improving your quality of service and customer satisfaction over time. What does after call work entail? Common ACW tasks include: Logging call notes and summaries. Let us know!

call center software 76

call center software Call Center Coaching CRM 76

Hodusoft

FEBRUARY 8, 2023

In this blog, we explore how a hosted PBX phone system can help an insurance business, talk about its features and also help you navigate the path of transition from your current business phone system to a cloud-based PBX system. This can include call forwarding, voicemail, conference calling, auto attendant, and CRM integration.

CRM 52

CRM Call Logging Analytics Personalization 52

Babelforce

JUNE 8, 2022

How to calculate your blockage rate? Blockage rate is the percentage of blocked calls in a given period. Calculate your blockage rate by dividing the number of blocked calls by the total number of calls and then multiplying this number by 100. How to reduce call blockage? Create self-service resources.

Call Center 52

Call Center Self service Interactive Voice Response Call Logging 52

Global Response

MARCH 27, 2024

Call centers gather data from call logs, voice recordings, customer feedback, chat transcripts, email interactions, and social media communications. Advanced technologies like automatic call distribution (ACD) systems and interactive voice response (IVR) systems also contribute data. How can you do this?

Big data 62

Big data Call Center Analytics Interactive Voice Response 62

aircall

MARCH 7, 2017

Careful and methodical after call work leaves a lasting trace of the call and the customer’s impression, in the hopes of improving your quality of service and customer satisfaction over time. What does after call work entail? Common ACW tasks include: Logging call notes and summaries. Let us know!

call center software 48

call center software Call Center Coaching CRM 48

JustCall

AUGUST 16, 2022

How to Ring a Phone Number with the 412 Area Code ? Tedious tasks like call logging in CRM, manually dialing prospects or recording voicemails can be completed using automation. Integrations with CRM, Helpdesk, and other Business Software . How to Get a Phone Number with the 412 Area Code.

voip 52

voip Call Logging CRM Accountability 52

Babelforce

SEPTEMBER 5, 2023

Salesforce is leading the way in creating powerful Customer Relationship Management (CRM) tools. With its recent launch of Einstein GPT-3, its cloud-based solution is set to transform the CRM industry with the integration of generative AI. A 2014 study highlighted a remarkable ROI for CRM investments. Steady performance.

CRM 52

CRM Contact Center Call Logging Technology 52

Global Response

JULY 17, 2023

Whether through optimized workflows, advanced technology or other resources, outsourced call centers can help you improve call routing and management to provide better service and make processes more efficient. This can look like automating data collection or analytics, call logging, audience feedback, and other repetitive processes.

Call Center 62

Call Center outsourcing Upselling Self service 62

Tenfold - Contact Center Blog

JUNE 6, 2018

For call centers that use Cisco, CTI can reduce costs by: Quicker call resolution, shorter average handling times by displaying contextual information right at the call. Maximizing effective talk minutes per hour per agent by eliminating non-talk tasks like data entry and call logging.

Average Handle Time 59

Average Handle Time Call Logging Call Center Wait times 59

JustCall

JUNE 17, 2020

In a previous blog post, I shared strategies around how to pivot sales processes. So, what and how can you change your sales prospecting strategy? Before we do that, let’s look at the different sales outreach channels and how to build. How you are reaching out to your prospects is another make or break game in sales.

Sales 52

Sales CRM Scripts Accountability 52

NobelBiz

MARCH 21, 2023

Key Takeaways: You have to pinpoint the exact reason for a low FCR Your call center should be a customer-centric business Proper ongoing agent training and monitoring Call center technology has evolved to deliver proper performance levels, quality, and FCR enhancement. How to boost your First Call Resolution in 9 easy steps?

First call resolution 52

First call resolution Call Center Contact Center Abandon rate 52

aircall

MAY 21, 2021

Unlike past business philosophies that started with how to generate more revenue, the human-centered design process focuses on the customer’s needs. Now, let’s turn to how to use digital tools and processes to create the right human-centered framework for your sales or support teams. Creating the Right Human-Centered Design Framework.

Journey mapping 62

Journey mapping Sales CRM Call Logging 62

NobelBiz

FEBRUARY 21, 2023

That is why you must: Ensure that you take care of call routing by optimizing your call center IVR (by configuring your parameters) and segmenting your teams to handle requests based on call type or client profile. Similarly, the sales team need the marketing team to improve the brand’s image.

Contact Center 52

Contact Center Call Center CRM Call Logging 52

JustCall

AUGUST 5, 2020

This system enables call center agents to attend calls right from their desktop. Agents can access all call logs and caller's information on their desktop with just a few clicks. It does not matter whether the call comes on their desktop or phone. CRM Integration. CTI system improves agents' productivity.

Interactive Voice Response 52

Interactive Voice Response Call Center virtual call center CRM 52

InGenius

OCTOBER 1, 2018

Advice on how to improve CTI performance in your contact center. With this in mind, it is important to look at what features the CTI solution can offer to encourage user adoption – things like automated call logging, integrated phone controls, click-to-call – and to ensure that every agent is using the CTI solution to its full capacity.

Technical Support 183

Technical Support Call Logging Contact Center CRM 183

aircall

APRIL 12, 2021

How can you keep raising the standard of your customer experience in line with these heightened expectations? By knowing who your customers are, what they want, and how to give it to them. No matter the size of your business, a CRM phone integration is an essential component of your sales and support operations. It’s scalable.

CRM 71

CRM Customer Experience Call Logging voip 71

JustCall

APRIL 9, 2024

Offers comprehensive and flexible integration possibilities, from CRM to helpdesk software collaborations. Learn how to integrate JustCall and HubSpot seamlessly. Customer support: When a customer calls, your agent can instantly view all previous interactions, call logs, text messages, notes, etc.,

Customer Experience 40

Customer Experience Call Logging Brand ambassadors Multi-channel support 40

3CLogic

AUGUST 18, 2020

Connectors can bridge the gap between on-premise infrastructures such as Cisco and Avaya and a CRM or Service Management Platform (ie ServiceNow or Microsoft Dynamics), with an easy-to-implement, cost-efficient CTI softphone connector. and are responsible for the maintenance, security, and upgrades. Hybrid Cloud. Total Cloud.

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

JustCall

APRIL 8, 2024

. > So, how can you shorten your sales cycle? You can streamline lead qualification, use automation and CRM software, and personalize outreach. You can also seek assistance with platforms like JustCall, which can help automate call logging and CRM integration. Note: Keep your CRM clean.

Sales 40

Sales CRM Call Logging B2B 40

JustCall

JANUARY 17, 2023

This annual conference is one of the biggest in the country for real estate agents and brokers to connect with others, get guidance, and learn from experts how to navigate the current market trends in which the ability to win new listings has never been more important,” said Sebastian Badea.

Real estate 11

Real estate Call Logging SaaS CRM 11

JustCall

MAY 14, 2020

How to Pivot Your Sales Processes Right Now. How do you go about doing that? Save Time on Manual Work with Automated Call Logging . Use automated integrations between your business phone and CRM software. Then you log these details under different fields in your CRM.

Sales 52

Sales CRM Call Logging Accountability 52

JustCall

MAY 14, 2020

How to Pivot Your Sales Processes Right Now. How do you go about doing that? Save Time on Manual Work with Automated Call Logging . Use automated integrations between your business phone and CRM software. Then you log these details under different fields in your CRM.

Sales 52

Sales CRM Call Logging Accountability 52

NobelBiz

FEBRUARY 22, 2023

Aside from traditional call logs, Call Center Analytics solutions enable you to delve into existing customer data to extract metrics and make more informed business decisions throughout the customer journey. Intuition will not tell you how to optimize your call center operations or meet your key performance indicators.

Analytics 52

Analytics Call Center Big data Contact Center 52

aircall

DECEMBER 6, 2016

A PBX doesn’t interact with your other digital tools at all, and an IP PBX only deals with phone calls. But a virtual system can integrate with your CRM software, your live chat or email service, your helpdesk, your call scripts, your survey templates, and so much more. Could transferring calls be easier?

voip 83

voip Consulting Consulting Call Logging 83

aircall

MAY 19, 2017

Taking productivity shortcuts (click-to-dial, call logging, etc.). A click-to-dial feature lets salespeople place calls more expeditiously when they’re using a virtual phone system. Instead, in a single click, users are able to: Call numbers directly from within their CRM/Helpdesk. Automatic call logging.

Sales 81

Sales Call Logging CRM Metrics 81

InGenius

SEPTEMBER 3, 2019

If you're thinking of investing in a computer telephony integration (CTI) solution for your contact center to integrate the voice channel with your CRM, you will undoubtedly have come across several of the terms mentioned in this list. Cloud-Based CRM. Examples of cloud-based CRMs include Salesforce and Microsoft Dynamics 365.

Interactive Voice Response 83

Interactive Voice Response Call Logging CRM Journey mapping 83