Standard Conference Test – Spearline Tests Explained
Spearline
OCTOBER 18, 2021
Our explainer video explains what the standard conference test is and how Spearline can help you identify issues on your conferences before your customers do.
A Complete Guide to Session Initiation Protocol (SIP)
Hodusoft
JUNE 7, 2023
Read the blog post to know more about Session Initiation Protocol, how SIP works, the features of SIP, differences between SIP and VoIP, the benefits of SIP, SIP call flow, the importance of SIP, an example of an SIP, the difference between SIP-I and SIP-T, and the difference between SIP trunk and SIP session.
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5 Best Business VoIP Features For Busy Professionals
VirtualPBX
SEPTEMBER 24, 2021
DND allows you to pause all incoming call activity temporarily. Furthermore, you’ll have the ability to direct callers to a default call flow such as an assistant or voicemail box. Transform your smartphone or computer into a powerful communication hub capable of HD voice, Business SMS, and Video Conferencing.
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Revation Systems Announces LinkLive 9.1 Unified Communications Software Platform for Healthcare and Banking
Revation Systems
JUNE 30, 2020
LinkLive is unified communications software hosted in the cloud designed for healthcare and banking organizations that offers a broad range of capabilities including rich digital messaging, a seamless ability to engage humans across physical and digital channels, and leading voice and video communications. LinkLive 9.1
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How Latency is affecting YOUR customers
Spearline
NOVEMBER 18, 2021
It similarly impacts video interaction across a network. Disturbed synchronization between voice and other data types, especially during video conferencing. The real-world effect Frustration and disappointment in the quality of your call could easily lead to a customer to drop the call and lose faith in the business.
New VirtualPBX Starter Plan For Small Businesses and Startups
VirtualPBX
JULY 7, 2022
Now offered at $16/month or $18/month annually, the entry-level Flex Plan is still the perfect product for hybrid workers or entrepreneurs, now adding better-than-basic features , including SMS, Video, Ring Groups, and Call Recording with 250 GB of storage and more. Get Connected and Staying Connected.
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Are you measuring latency on your calls?
Spearline
FEBRUARY 17, 2022
These include the number of network hops, and the chain of hardware components that ultimately link the call. High latency is a cause of poor quality voice or video interaction across a network. As a result, you have the power to proactively measure any delay on the call. What are the effects of latency? How to measure latency?
An often unseen yet vital customer experience element
CX Global Media
OCTOBER 15, 2018
Everybody hates to get dropped, cutoff and to deal with choppy audio and video. That’s anywhere from historical graphs, looking at call flow data, being able to see packet loss jitter, MOS scores inside our care network as we hand-off to the PSTN or to another partner. Is that correct? Joe White : Absolutely.
CCW Workshop | 4 Keys to Great Call Center Guides
ScreenSteps Call Center
AUGUST 31, 2020
The video below is jam packed with key points that will help you improve your call center guides, call flows, protocols, and scripts. We know that re-watching a 90-minute webinar isn't always easy, so our team went through the highlights in less than 20 minutes.
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Understanding Spearline Post Dial Delay (PDD)
Spearline
DECEMBER 23, 2021
In the modern world of instant messaging, fast broadband speeds, and direct video conferencing, the last thing anyone wants is to wait. Spearline replicates the exact flow your customer experiences when they place a call. Spearline places out a number of test calls, which are set to answer automatically.
New VirtualPBX Business Phone Plans
VirtualPBX
JANUARY 19, 2022
It now offers better-than-basic features, including SMS, Video, Ring Groups, and Call Recording with 250 GB of storage and more. CRM Plan consists of Salesforce CRM Integration and 5,000 Toll-Free Minutes, and both plans will include 2TB of Call Recording storage. The Flex and Pro Breakdown.
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Cloud PBX Voice Quality Test Explained
Spearline
JULY 28, 2022
The Cloud PBX Voice Quality Test will replicate your call flow to or from your Cloud PBX provider. Whether the PBX technology is MS Teams Direct Routing or Operator Connect, Webex Calling, RingCentral Phone, or something else, inbound and outbound call quality can be tested in almost any country you need.
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Are you measuring latency on your calls?
Spearline
FEBRUARY 17, 2022
These include the number of network hops, and the chain of hardware components that ultimately link the call. High latency is a cause of poor quality voice or video interaction across a network. As a result, you have the power to proactively measure any delay on the call. What are the effects of latency? How to measure latency?
MS Teams Voice Quality Test Explained
Spearline
JULY 28, 2022
The MS Teams Voice Quality Test will replicate your call flow to or from your Cloud PBX provider. Whether the PBX technology is MS Teams Direct Routing or Operator Connect, Webex Calling, RingCentral Phone, or something else, inbound and outbound call quality can be tested in almost any country you need.
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Why the world’s leading brands are prioritizing in-country number testing?
Spearline
OCTOBER 5, 2021
In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. Zoom Video chose Spearline to implement Voice Assure testing functionality for our global PSTN access numbers.
Data Integration Tools & The VirtualPBX API
VirtualPBX
FEBRUARY 18, 2021
You collaborate through video streaming; share multi-user, online documents like spreadsheets; and store files in cloud servers. Our API helps many of our expert customers handle tasks like contact center maintenance and creating complex call flows for their inbound traffic. Many of the business services you use are online.
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How to reduce latency and improve VoIP calls.
Spearline
NOVEMBER 24, 2021
There are steps you can take to reduce latency and improve VoIP calls: Upgrade, or replace slow networking equipment and devices. For example, prioritize voice or video traffic. Consider investing in a VoIP-priority router, as downloading large files on a call can significantly impact quality.
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How Latency is affecting YOUR customers
Spearline
NOVEMBER 18, 2019
Latency overload is one of the most common causes of poor quality of voice or video interaction across a network. Disturbed synchronization between voice and other data types, especially during video conferencing. No, it’s not the build-up to a joke, it’s latency. But could your customers be suffering from the punchline?
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Better Together (Blog#3)
Enghouse Interactive
FEBRUARY 9, 2021
In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. If desired, the call flow can be routed to live agent support. AI-Enabled Self Service (34.8% planned, 38.7% increase versus 22.3%
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How to identify high latency which is affecting your Customers Experience
Spearline
OCTOBER 7, 2020
Echo, overlapping noises i.e. talking over one another, ‘slow calls’, interrupted calls, and disturbed synchronization between voice and video during conferencing are all common effects that can easily end up damaging your business through loss of revenue and terrible customer experience. Spearline Latency Test.
How to Find Best Hybrid workforce Contact Center Software in 2022
Hodusoft
FEBRUARY 16, 2022
A software that can manage your customer communication over multiple channels such as voice, email, social media, video, SMS, and chat is non-negotiable. Choose a contact center software that supports omnichannel communication and integration with WhatsApp for Business, Facebook, Instagram besides conventional voice calls. ?
How to Manage a Remote Customer Support Team and their Challenges
OctopusTech
MAY 5, 2020
Some of the ways that remote customer support teams can work in a better way are – Video conferencing. There are several productive video conferencing tools out there that let remote teams have a meeting with each other to touch base on a daily basis. The same can be done for your remote customer support teams.
What Are The Benefits of Choosing Cloud Contact Center Solutions?
NobelBiz
MARCH 1, 2021
Better Management of Peak Activity No matter what dialing system you use, all call centers are confronted with call peaks that turn team sizing into a real headache for supervisors. With cloud contact center solutions, you get true intelligent call management software.
The Top 6 Justcall Alternatives for Sales Teams
aircall
DECEMBER 16, 2022
Entry-level features: Call and voicemail transcription, web and chat support, unlimited video meetings, unlimited calling, SMS, and MMS . Entry-level features: Contact tagging, click-to-call, desktop notifications, ring groups, call flow designer . Pricing: Starting from $13 per user per month. stars on G2.
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How banks can streamline service with the latest round of PPP
Talkdesk
DECEMBER 23, 2020
Talkdesk can help financial institutions quickly stand-up dedicated PPP contact centers to manage emergency programs like PPP in multiple iterations, or integrate the Talkdesk CX Cloud into your overall contact center platform, leveraging: Workforce Engagement Management to empower agents to deliver exceptional client service from home Predictive Dialing (..)
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Managing Knowledge Transfer During Contact Center Outsourcing Transition
HGS
SEPTEMBER 30, 2015
In some cases, unobtrusively visiting local facilities, retail stores, processing centers, or other major hubs, either in person or virtually through video tours can be facilitated to ensure that practical knowledge that cannot be captured through standard classroom training is effectively communicated.
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A Guide to Hybrid Workforce Technology for the Future of Work
Hodusoft
AUGUST 4, 2021
The calls are stored on your server or backup server, and they can be retrieved when needed. . Be it voice, email, social media, video, SMS, and chat—you can connect with customers where they are. Auto dialers increase the efficiency and productivity of agents by automatically managing call flow. Omnichannel .
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Understanding Spearline PDD
Spearline
AUGUST 13, 2019
In the modern world of instant messaging, fast broadband speeds, and direct video conferencing, the last thing anyone wants is to wait. Spearline aims to replicate the exact flow that your customer experiences when they place a call. Nobody likes delays.
Step up Customer Assistance with Live Video Support
TechSee
JANUARY 24, 2019
Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Live video chat support. Live video interactive assistance.
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How Work from Home Contact Center Software Can Solve Remote Work Challenges?
Hodusoft
JULY 12, 2021
Be it voice, email, social media, video, SMS, and chat—you can connect with customers where they are. Auto dialers increase the efficiency and productivity of agents by automatically managing call flow. HoduCC has add-on features such as WhatsApp for Business, Facebook Integration, Instagram. Auto dialer . Predictive dialer.
Call Center optimization: Tools and best practices to increase performance
NobelBiz
FEBRUARY 27, 2024
Read Case Study Watch video What to Optimize to Boost Call Center Performance Agent Performance Optimizing agent performance is crucial for improving call center operations and, by extension, the customer experience. One of the primary advantages of CRM integration with contact center technology is call flow management.
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Back to Basics: Contact Center Trending Technology 101
Upstream Works
SEPTEMBER 5, 2019
In essence, customers are free to communicate by any conceivable means (text, social messaging, co-browse, video, etc.), Self-service isn’t new – IVRs paved the way on the phone channel and despite cumbersome call flows, it became a popular alternative for customers reluctant to spend their time waiting in queue for an agent.
Why latency matters for business VoIP calls?
Spearline
MAY 21, 2019
There are however a number of measures you can take to reduce latency and improve your organisation’s VoIP calls: Upgrade or replace slow networking equipment and devices. For example, prioritize voice or video traffic. Prioritize your network traffic based on the applications that are most important.
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49 Dear Zendesk, don’t walk the Talk.
Freshcaller
JULY 3, 2018
Highly customizable call flows to ensure no call is left unattended. From purchasing phone numbers and adding phone credits to setting up multi-level IVR and routing calls, all the workings of a call center can be configured in minutes. However, we like building product tour videos for our users. Here’s why.
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Avoiding the Pitfalls of Cloud Contact Center Implementation
EPIC Connections
SEPTEMBER 10, 2018
Call flows relating to customer services. Inbound call services. Alternative channels, i.e. chat, email, text, social media, video. This is particularly important as it relates to: Call flow documentation, workflow processes, agent skillset design, and alignment processes. Service Level Objectives.
How Does Medical Interpreting Work?
Certified Languages International
JUNE 27, 2023
Remote interpretation is done through video or telephone. Video Remote Interpretation Video remote interpretation (VRI) provides a video connection between the interpreter, the patient, and the healthcare provider. several family members). This approach is more flexible, cost-effective, and time-efficient.
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Winning Customer Service with Wix Answers
CSM Magazine
JULY 23, 2018
You can bring your articles alive by including screen captures, videos, bullet points, tutorials and links to related content. Just like in a large center, calls can be queued and routed to the most suitable agent or scheduled for call back. Best of all, the call center is fully integrated with your ticketing system.
Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex
AWS Machine Learning
SEPTEMBER 29, 2022
For a demo video describing the experience of a customer dialing into a contact center and interacting with QnABot, check out the below video: QnABot provides a preconfigured architecture that delivers a low-code experience, as shown in the following diagram. Export the Genesys call flow from the QnABot Content Designer.
Dear RingCentral customers, a new hope is born.
Freshcaller
JULY 2, 2018
Continuous, constructive follow-up with a live dashboard: Being able to have a clear picture of what’s going on with the calls and other operations of the call center at any given instance is important for your team’s growth and performance. So, is Freshcaller your best RingCentral alternative?
Top 10 VoIP Dialer Software in 2024 for Your Sales, Support, and Success Teams
JustCall
APRIL 9, 2024
> OpenPhone: A cloud-based dialer with smart call routing and integrations. > > GoTo Connect: A cloud-based app with call routing and video conferencing capabilities. > This platform provides multiple layers of security for all its data centers, including video monitoring and five biometric checkpoints.
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IP PBX Software- Optimizing ITSP Call Management for Superior Customer Experiences
Hodusoft
FEBRUARY 16, 2024
By seamlessly integrating voice, video, messaging, and other collaboration tools within a single platform, IP PBX software promotes efficiency and versatility. It allows users to make voice and video calls directly from web applications without the need for plugins or additional software.
Dear Zendesk, phone doesn’t need hand-holding anymore.
Freshcaller
JULY 11, 2018
These are some of the attributes that are essential to setting up a call center and running call center operations: Independent existence outside a helpdesk software. Real-time call center tracking. Highly customizable call flows. Moreover, call centers need thoughtfully set up IVR menus and call flows.
Best Cloud Phone Software Guide
JustCall
FEBRUARY 6, 2023
Its offerings fuse outbound, inbound, and omnichannel call flow. Key Features Unlimited calling and call forwarding Caller ID, call waiting, texts, and online faxing Automatic call recording and video conferencing with screen sharing Voicemail greetings and G Suite and Office 365 integrations.
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We’ve Launched Our Business SMS Texting Feature!
VirtualPBX
NOVEMBER 3, 2020
Multiple Auto Attendants gives your business the opportunity to establish more than one inbound call flow. If there’s a match, your chosen phone number will be displayed to the person you have called. Video Calling will also soon make its way out of our beta test – ready to be used by all Advanced and Enterprise Plan customers.
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