Talkdesk

DECEMBER 23, 2020

Talkdesk can help financial institutions quickly stand-up dedicated PPP contact centers to manage emergency programs like PPP in multiple iterations, or integrate the Talkdesk CX Cloud into your overall contact center platform, leveraging: Workforce Engagement Management to empower agents to deliver exceptional client service from home Predictive Dialing (..)

Banking 126

Banking Real estate Government Contact Center 126

Spearline

JANUARY 23, 2018

We replicate call flows into your Inbound Contact Centre or Conference Hubs worldwide, every day, every hour, every minute.if The discrete range of metrics we monitor, enable you to manage pain points in real time and the sheer volume of data means.We Big data is here and we have plenty of it.

Call flow 40

Call flow Benchmark APIs Big data 40

Robert Davis

FEBRUARY 21, 2017

Have you listened to your agents talk with your customers, and are they following the call flow with enthusiasm? Ask yourself, “When is the last time I sat in on a coaching session, listened to calls from several agents or sat in on a training session for my front line?” By Lisa Pustelak , RCDA Senior Consultant. Open the door.

Contact Center 48

Contact Center Coaching Call flow Consulting 48

JustCall

APRIL 12, 2023

Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc. Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

Certified Languages International

DECEMBER 8, 2019

Are you the manager of a call center that services Medicare Advantage Plans (Part C) and Medicare Prescription Drug Benefit Plans (Part D)? If the answer is yes, then you already know that the Centers for Medicare and Medicaid Services (CMS) call center monitoring period is fast approaching.

Call Center 52

Call Center Scripts Education Call flow 52

Momentum Telecom

JULY 14, 2017

Two-way radio communications are “one to many” – picture a 911 operator dispatching incidents to all the cars in the vicinity, an Electric company dispatching trucks during an outage, or any business managing a fleet of trucks. How do you manage people when they’re spread across seven locations? The answer is Call Reporting.

voip 40

voip Abandon Call Call flow Wait times 40

Nexmo

NOVEMBER 14, 2019

You can do so under the Manage palette menu, by searching for the corresponding packages and clicking install: Nexmo: node-red-contrib-nexmo. In case the number you’d like to use is already linked to another app, click on Manage number and configure it to forward incoming calls to your app. Ngrok: node-red-contrib-ngrok.

APIs 89

APIs Accountability Call flow Personalization 89

JustCall

FEBRUARY 6, 2023

Cloud phone systems are business communication solutions that let contact centers make and receive calls over the internet. Since the phone calls are managed in the cloud, your resources are freed up from expensive hardware or telecommunication equipment. Its offerings fuse outbound, inbound, and omnichannel call flow.

voip 52

voip Interactive Voice Response CRM Contact Center 52

JustCall

FEBRUARY 13, 2023

The most notable features to have in a business phone system are: Virtual Phone Calls Auto Attendant Smart Call Routing Business Text Messaging Call Analytics and Conversation Intelligence Call Recording Local, International and Toll-free Calling Conference Calling Besides the feature set on offer, the cost is an equally decisive factor.

voip 98

voip Call flow Wireless Accountability 98

VirtualPBX

NOVEMBER 3, 2020

Automated Team Management With Webhooks and API. Multiple Auto Attendants gives your business the opportunity to establish more than one inbound call flow. If there’s a match, your chosen phone number will be displayed to the person you have called. Combine video with audio-only calls to accommodate everyone.

APIs 98

APIs Enterprise Call flow voip 98

JustCall

FEBRUARY 13, 2023

Managing teams, whether big or small, has its own challenges. From business calls, SMS, data, analytics, and coaching, you need to be able to get an eagle-eye view of your sales and support to ensure your customers are not left in the lurch. You can also transfer the call from your device to your coworkers using extensions.

voip 52

voip Call Logging Finance Sales 52

Noble Systems

NOVEMBER 17, 2020

The use of CTI has expanded to include a range of computer-phone connected functions that help improve the management of customer calls. CTI capabilities provide a range of features for your premise or cloud call center software to help improve productivity and efficiency with better call management. Who uses CTI?

Interactive Voice Response 57

Interactive Voice Response Technology Customer Experience call center software 57

Hodusoft

JULY 9, 2020

Contact center software can assist them in effectively managing call volume and reduce average call time in the queue. The average time in the queue is the amount of time your customers need to wait until your agent answers their call. HoduCC has multi-tenant IVR smart functions, and calls flow design.

Wait times 52

Wait times Contact Center Contact center software call center software 52

JustCall

APRIL 3, 2023

It: Provides enterprises with a range of tools to help sales teams improve their outreach and customer communication management Offers features like email tracking, phone dialer, task management, and reporting, etc. Has various automation tools, such as automated follow-ups and task management, etc.

Interactive Voice Response 52

Interactive Voice Response Analytics Enterprise Feedback 52

JustCall

JANUARY 10, 2023

Sentiment analysis identifies the emotion (positive or negative) behind every word/phrase spoken throughout the customer-facing call. All its packages include ring groups, click-to-dial, call and SMS analytics, dedicated support, and plenty of other advanced features. JustCall’s Notable Features.

voip 52

voip Contact Center Interactive Voice Response Call Center 52

JustCall

APRIL 3, 2023

AirCall Overview Aircall is a cloud-based phone system and call center software designed for modern businesses that aim to make phone support easy to manage, accessible, transparent, and collaborative. Call tagging for easier call categorization and organization. G2 Rating: 4.3 Provides multiple smart dialer options.

Interactive Voice Response 52

Interactive Voice Response Enterprise Analytics call center software 52

JustCall

APRIL 5, 2023

Five9 Best-suited for you if you want: Flexible contact center software To prioritize functionalities over price, (as this tool offers a wide range of advanced technologies, such as AI) Its biggest USPs is the blended contact center (for both inbound and outbound call management), customized pricing, and extensive integrations.

voip 52

voip Interactive Voice Response APIs Contact Center 52

Whitepages Pro

JUNE 2, 2017

Whitepages Pro joined Twilio for their annual developer conference Twilio SIGNAL in San Francisco last week. We were excited to participate in this vibrant community and share how data can be used to create more intelligent call flows. API management for Add-ons. Launch of channels.

Interactive Voice Response 40

Interactive Voice Response APIs Average Handle Time Call flow 40

JustCall

MARCH 10, 2023

Its features are top-of-the-line: Presentation and remote assistance Polling, chats, document sharing PBX for calls, messaging, and more Unlimited users Management option for hosted or on-premise solutions WhatsApp Business messages 3CX is a simple unified communications software that can be set up quickly.

voip 40

voip APIs contact center solutions Contact Center 40