Eptica

FEBRUARY 7, 2022

Date: Monday, February 7, 2022 Author: Pauline Ashenden - Demand Generation Manager Why so many contact centres are turning to Microsoft Teams (Video). In a recent video interview Anna Stokes of Eptica’s parent company Enghouse Interactiv e, explained the reasons behind the accelerated adoption. Published on: February 07, 2022.

Marketing 121

Marketing Management Customer Experience Customer Service 121

CSM Magazine

JANUARY 17, 2024

Whether yours is a relatively large business or a multinational corporation, you fully understand the impact of video marketing. In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. This is a facility that will be available across your entire organization What Is An Enterprise Video Platform?

Enterprise 52

Enterprise Analytics Marketing Sales 52

Nicereply

APRIL 21, 2022

Video is one of the most engaging, accessible, and eye-catching ways of promoting and successfully marketing a business nowadays. The rise in video use by so many brands has demonstrated the tremendous value that this type of marketing can bring to a company. Update the information in your videos regularly.

Customer Service 98

Customer Service Scripts Consulting Consulting 98

ShepHyken

JULY 19, 2019

Not to mention a gigantic, continually growing, amount of information, images, videos and reviews for people to be influenced by… Consumers are consequently less patient and less forgiving. Brands only have one shot to get the customer experience right. There are too many options today. Too many products that perform a similar function.

Customer Experience 240

Customer Experience Technology Personalization 240

ShepHyken

JUNE 28, 2019

The superagent can easily shift between channels such as video, voice and text to make each interaction sound authentic and personal. The post Guest Blog: “Zhuzhing Up” Humans in the Contact Center appeared first on Shep Hyken. But a contact center employee won’t become a superagent organically.

Contact Center 279

Contact Center Self service Banking Airlines 279

Upstream Works

NOVEMBER 14, 2023

We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post 3 Reasons Travel Contact Centers Should Adopt Video CX appeared first on Upstream Works.

Contact Center 78

Contact Center Management 78

Upstream Works

NOVEMBER 14, 2023

We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post Spotlight on Video in the Contact Center – Air Travel appeared first on Upstream Works. Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect.

Contact Center 78

Contact Center Management 78

ShepHyken

JULY 28, 2017

For instance, because of the ease and proliferation of recording and sharing video, Facebook has inserted a feature at the top of the new version of their app. The post Guest Blog: Becoming a Blockbuster? The feature allows you to easily capture Your Story to share with your friends. appeared first on Shep Hyken.

Consulting 199

Consulting Consulting Marketing Customer Experience 199

JivoChat

AUGUST 22, 2023

Learning how to start a travel blog will help you share your passion for visiting different places and getting to know cultures from other countries all around the world. Step by Step How to Start a Travel Blog How to start a travel blog is simpler than you might believe. Will you make videos for your blog too?

Engineering 75

Engineering Analytics Best practices Customer Support 75

Jon Arnold

AUGUST 23, 2023

This is the latest follow-on from that trip - a video interview with me during the event, by Nicolas Charbonnier. He’s a well-known video blogger - and posts prolifically about tech, especially endpoints, on the ARMdevices.net website. I’d rather you just watch the interview, and if you do, would love to hear your thoughts!

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Nicereply

OCTOBER 21, 2021

When are “Ums” while recording a video ok, and when should it not be used? You can use video to bridge these gaps. Susana de Sousa , Senior Manager of Customer Support at Loom , believes that adding video across all support services can improve customer communication. Google Podcasts.

Scripts 98

Scripts Customer Support Personalization Customer Experience 98

Eptica

JANUARY 5, 2021

Date: Tuesday, January 5, 2021 Author: Pauline Ashenden - Demand Generation Manager Reviewing 2020 – our top blog posts from last year. blog post here ?on on the Enghouse Interactive blog. You might also be interested in these posts: The benefits of bringing video into the contact centre. blog post here ?on

Self service 104

Self service Marketing Management Customer Service 104

ShepHyken

JUNE 8, 2018

Users of our photo and video editors are looking to actualize all sorts of unique ideas visually and they come with many questions (hundreds every day). Speed controls — ability to slow down or speed up video — were the missing ingredient for many, and a user chorus asked for it to be added to the app’s tool arsenal. Do You Know Yours?

Customer Support 189

Customer Support Brand ambassadors Scripts Customer Care 189

Cisco - Contact Center

NOVEMBER 22, 2023

I walked out of that testing center with tears streaming down my face, just like Chris Gardner… Read more on Cisco Blogs Back in 2007, after months of intensive studying, I passed my first Cisco certification exam: the CCNA.

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Enghouse Interactive

FEBRUARY 9, 2021

Trends and Realities of Successful Organizations (Blog Series). In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. Blog #3 of 4: Customer-facing agents. Back office support. Accessible NOW!

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

Jon Arnold

OCTOBER 18, 2022

Last week sure was a whirlwind, starting with the NICE Analyst Summit in Marrakesh (blog to come, but I shared different sets of photos on LinkedIn and Facebook), then a quick exit to London for UC Expo.

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JivoChat

NOVEMBER 3, 2022

Do you know how to create a blog on WordPress? With just a few steps, you can have your own blog up and running. There are millions of different blog types on the internet, you can write about multiple topics and conquer visibility in specific niches. Besides, your blog won’t display WordPress ads. .

Engineering 75

Engineering Best practices Accountability Personalization 75

JivoChat

APRIL 24, 2023

If you’re looking for a way to take your brand to the next level, short-form video might just be the solution you’ve been searching for. In fact, you can use short-form videos to supercharge your brand’s growth and reach a wider audience than ever before. What is a short-form video?

Marketing 75

Marketing Sales Personalization 75

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

Entertainment 52

Entertainment Engineering Advertising Marketing 52

ShepHyken

AUGUST 10, 2018

Have you ever gone down a rabbit hole of suggested videos on YouTube? Just like there is a wealth of products and services on the market, there are countless channels available to reach customers such as email, social media, blogs, webinars and more. Or maybe you’ve lost yourself in a thread of related products on Amazon (regretfully).

Analytics 168

Analytics Upselling Banking CRM 168

ShepHyken

NOVEMBER 29, 2019

While VR provides an immersive 3D display, AR projects 3D images onto live video allowing customers to get an idea of the final picture before it is even built. The post Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience appeared first on Shep Hyken. Read Shep’s latest Forbes article: .

Technology 330

Technology Customer Experience Complaint resolution Gamification 330

VirtualPBX

JUNE 3, 2021

We’ve been waiting for this a long time, and it’s finally here: Our VirtualPBX Mobile Softphone can connect to video conferences on our platform. This means you can now take our Video Conferencing feature with you anywhere. Start Your Own Video Conference. Start Using Your Video Conferencing App. Invite Participants.

Personalization 98

Personalization Management 98

NobelBiz

MARCH 24, 2022

The post VIDEO & ARTICLE: The 30s Rule Technique appeared first on NobelBiz®. Keeping the customer's attention for 30' on a call might be crucial in an industry where the contact rate is one of the most important KPIs. And one of the most influential actions to do this is proper training and Richard's 30' technique.

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Eptica

DECEMBER 11, 2020

Date: Friday, December 11, 2020 Author: Pauline Ashenden - Demand Generation Manager The benefits of bringing video into the contact centre. Author: Pauline Ashenden - Demand Generation Manager Thanks to the pandemic and the spread of technology, video has become a much larger part of how we all communicate. Share this page on: Tweet.

Best practices 66

Best practices Marketing Technology Customer Service 66

Jon Arnold

JUNE 17, 2021

If you follow my blog, you’ll know I’ve been on a roll lately with Onalytica, being included in two of their recent “Who’s Who?” They also featured me in this Q&A interview , which now includes an embedded link to the video segment, which you can also watch down below.

Technology 69

Technology 69

NobelBiz

MARCH 24, 2022

The post VIDEO: What Got Taken Away During COVID appeared first on NobelBiz®. The pandemic was one of the biggest tests for companies and learning how to navigate those waters and thrive was nothing short of ordinary.

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Enghouse Interactive

JANUARY 13, 2021

AI, Teams UC and Video. . Blog Series #1 of 4: New decade! Video enablement: either use internally to manage remote agents, or externally for communications with customers. 43% using video for customer interactions, and 67.2% say video is vital for managing remote employees. Better Together to Optimize CX. .

Contact Center 60

Contact Center Scripts Cloud contact Technology 60

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Calabrio

NOVEMBER 25, 2020

Tech advances are powering better service through all channels, including voice, SMS, chat and in-app messaging as well as video, which is quickly becoming a favored channel, especially during the pandemic. Messaging and video are rapidly replacing calls, especially with younger generations.

Contact Center 122

Contact Center Self service Analytics Banking 122

Calabrio

SEPTEMBER 9, 2020

You can read the full post on the Waterfield blog, and register for an upcoming webinar featuring Calabrio’s Dave Hoekstra on September 15th. The post Guest Blog: Emphasizing the Human Side of Remote Work appeared first on Calabrio. Let’s face it, the workplace will forever look different.

Contact Center 96

Contact Center Technology Personalization Management 96

VirtualPBX

JUNE 12, 2020

For a quick update on the state of our Video Calling beta test, our COO, Lon Baker, provided some insight about what’s been going on behind the scenes. Foremost, Baker expressed his excitement about the impact that video will have on VirtualPBX in the years to come. “I I’m excited to see this come to pass. The Testing Process.

Feedback 85

Feedback Technology 85

Eptica

MARCH 20, 2020

Date: Friday, March 20, 2020 Author: Pauline Ashenden - Marketing Manager The importance of video connectivity in today’s crisis. How can businesses support them effectively using technology, especially video connectivity? How can businesses support them effectively using technology, especially video connectivity?

Best practices 72

Best practices Self service Marketing Technology 72

Quadient

OCTOBER 28, 2019

Personalized Video Is Transforming The Billing And Statements Arena But in 26 years, much has changed, and customer expectations have evolved. To meet these new expectations and stay ahead of the pack, companies must adapt to the new realities surrounding them.

Personalization 40

Personalization 40

HelpCrunch

NOVEMBER 18, 2019

The post Customer Service Training: Ideas, Videos & Programs appeared first on HelpCrunch blog. On the other hand, products have become sophisticated and customers have become demanding – you just cannot handle a [ … ].

Customer Service 74

Customer Service 74

Enghouse Interactive

OCTOBER 13, 2020

AI Makes It Possible (Blog Series). Blog #2 of 4: Seeking th e Root Cause and Affecting the Right Outcome. Watch for our next blog in this series, coming October 21st: Constant Learning Improves AI Recommendations. Understanding Why Transforms the Customer Experience. It’s doable.

Scripts 95

Scripts Interactive Voice Response Analytics Contact Center 95

NobelBiz

FEBRUARY 7, 2023

The post VIDEO: Blocking and Tackling in Contact Centers appeared first on NobelBiz®. The biggest challenges currently faced by contact centers are in "blocking and tackling", or getting the right resources in the right place at the right time.

Contact Center 52

Contact Center 52

NobelBiz

FEBRUARY 7, 2023

The post VIDEO: The Value Opportunity of Customer Service appeared first on NobelBiz®. The theme of using customer experiences to inform product and service improvement has been present for three decades, even though the labels and emphasis may change over time.

Customer Service 52

Customer Service Contact Center Feedback Customer Experience 52