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Virtual Agents in 2020: Usage Spikes and the Banking Sector

Creative Virtual

By 12 April 2020, those virtual agents had reached nearly 50% of the total traffic they had recorded for all of 2019 despite being only about a quarter of the way through the year. This is mostly due to a sustained increase of traffic through the rest of April and much of May.

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Be the Best Video Remote Interpreter You Can Be. Here’s How

Certified Languages International

Looking back at 2020, we have all come a long way as we adapted to life during a global pandemic. Department of Health & Human Services in July 2020, “In April, nearly half (43.5%) of Medicare primary care visits were provided through telehealth compared with less than one percent (0.1%) in February before the public emergency.”

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The Final Rule: What You Need to Know about Language Access and Section 1557

Certified Languages International

In May 2019, the U.S. A little over one year later, on June 12, 2020, HHS released their final rule, which repealed several protections regarding language access. First and foremost, it’s very important to note that Section 1557 is still the law. The final rule doesn’t go into effect until August 18, 2020.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. COVID-19 and the Rise Of Intermediate-Term Business and Marketing Planning in 2020. Adam understands the impact that customer experience can have on the bottom line.

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How AEM Experience Fragments will empower your CX

Hero Digital

The above is as of this writing (January 2020) on both AEM 6.4 Note: You may choose any template that appears, but there is a catch. Every new release of AEM (usually every spring) brings more features. The property, cq:xfVariantType, must be set on Template-Type or XF Template. How to build Experience Fragments.

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Women of Influence: The Top 25 Innovative CX Leaders

Netomi

“We look forward to working closely with the Colombian crypto ecosystem and to supporting crypto products that empower Colombians to take control of their financial lives,” Cynthia wrote in an article on the company’s blog. While economic factors may shift, we believe consumers will continue to choose secondhand first.” .

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Brand Move Roundup – May 20, 2020

C Space

The Brand Move Roundup – May 20, 2020. London fragrance maker Earl of East, in collaboration with agency Uncommon Creative Studio, has released a range of scented candles called “ Scents of Normality ” – a collection that smells like the places people have missed the most during lockdown.