Totango

JANUARY 10, 2024

“Rather than gleaning actionable insights from siloes or single sources, our focus in 2023 has been gathering insights directly from our clients from areas that all of us are familiar with: NPS, surveys through support, post-implementation, product insights, business reviews, and more.”

Sales 93

Sales industry standards Benchmark Healthcare 93

Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. We often think of word of mouth in the literal sense but these days it’s far more: customer reviews, social media, and micro-blogs are all word of mouth too.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

Totango

MAY 5, 2021

There are a variety of surveys and metrics you can use to measure these different elements. This industry-standard measurement centers around how likely your customers are to recommend your product to a peer. Anticipating which customers are viable candidates for upsell/cross-sell opportunities. What do you have to lose?

Customer Experience 118

Customer Experience Education Customer centricity Metrics 118

Totango

OCTOBER 20, 2020

There are a variety of surveys and metrics you can use to measure these different elements. This industry-standard measurement centers around how likely your customers are to recommend your product to a peer. Anticipating which customers are viable candidates for upsell/cross-sell opportunities.

Customer Experience 85

Customer Experience Education Customer centricity Metrics 85

Totango

OCTOBER 15, 2020

To aid with this compliance, CDPs are often built on foundations that prioritize security and privacy , enabling companies to protect customer data by: Complying with Key Industry Standards: Security standards like ISO/IEC 27001 detail requirements on how to properly manage information security. Demographic and behavioral data.

Enterprise 63

Enterprise Surveys industry standards Feedback 63

Lumoa

FEBRUARY 9, 2023

upselling to the most loyal customers) Process changes (e.g. It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. How a CSAT survey can look like. Image by Retently.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Education Services Group

JULY 29, 2020

Examples would be monthly product updates, quarterly newsletters, or upsell campaigns. How are you incorporating surveys into your communications? Does your communication tool have functionality to send industry standard surveys like Customer Satisfaction (CSAT), Net Promoter Score (NPS), or Customer Effort Score (CES)?

Marketing 52

Marketing industry standards Surveys Upselling 52