aircall

MARCH 5, 2021

You can provide additional functionality such as call transcription, quality assurance evaluations, and follow-up surveys. Whether it’s cross-selling, upselling, asking for referrals, gauging satisfaction, or just keeping your brand front-of-mind. Learn from the industry standards in app stores.

voip 62

voip SaaS Airlines Transportation 62

CSM Practice

OCTOBER 15, 2019

To do so, most organizations currently use industry standard CRM systems in combination with a marketing automation system. Resolving those problems result in increased renewal rate, increased adoption, and easier upsells. Combined, these tools make the renewal process more effective than the usual manual efforts.

Benchmark 40

Benchmark SaaS Journey mapping Analytics 40

Totango

JANUARY 10, 2024

“Rather than gleaning actionable insights from siloes or single sources, our focus in 2023 has been gathering insights directly from our clients from areas that all of us are familiar with: NPS, surveys through support, post-implementation, product insights, business reviews, and more.”

Sales 93

Sales industry standards Benchmark Healthcare 93

Fonolo

JUNE 9, 2014

Whatever the story is, clearly we need to approach this “standard” with skepticism. The ’80/20 Rule’ is Just an Arbitrary Industry Standard. Or how many opportunities to upsell a customer were missed because the customer support agent didn’t have the time to build a relationship with the customer?

Service level 96

Service level Call Center Abandon rate Metrics 96

Lumoa

JANUARY 31, 2023

It’s very likely, that you have already answered NPS surveys multiple times yourself. Follow up with deeper surveys If needed extend the depth of understanding with follow-up surveys. Send the more specific longer surveys to only those customers who have the particular issue you investigate.

Customer Experience 176

Customer Experience Customer centricity Metrics Feedback 176

Lumoa

FEBRUARY 9, 2023

upselling to the most loyal customers) Process changes (e.g. It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. How a CSAT survey can look like. Image by Retently.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Lumoa

FEBRUARY 20, 2018

It's very likely, that you have already answered NPS surveys multiple times yourself. Follow up with deeper surveys If needed extend the depth of understanding with follow up surveys. Send the more specific longer surveys to only those customers who have the particular issue you investigate. Why did we choose NPS?

Customer Experience 150

Customer Experience Customer centricity Feedback Metrics 150

Education Services Group

JULY 29, 2020

Examples would be monthly product updates, quarterly newsletters, or upsell campaigns. How are you incorporating surveys into your communications? Does your communication tool have functionality to send industry standard surveys like Customer Satisfaction (CSAT), Net Promoter Score (NPS), or Customer Effort Score (CES)?

Marketing 52

Marketing industry standards Surveys Upselling 52

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. Build Voice of Customer program in 5 steps by Surveypal Customer Satisfaction Customer Satisfaction , or CSAT, is a broad term that describes many different types of customer surveys. That's a very typical design of a CSAT survey. Image by Retently.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. Build Voice of Customer program in 5 steps by Surveypal Customer Satisfaction Customer Satisfaction , or CSAT, is a broad term that describes many different types of customer surveys. That's a very typical design of a CSAT survey. Image by Retently.

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64

Totango

OCTOBER 15, 2020

To aid with this compliance, CDPs are often built on foundations that prioritize security and privacy , enabling companies to protect customer data by: Complying with Key Industry Standards: Security standards like ISO/IEC 27001 detail requirements on how to properly manage information security. Demographic and behavioral data.

Enterprise 63

Enterprise Surveys industry standards Feedback 63