JustCall

APRIL 13, 2020

Are you finding it difficult to manage remote customer service teams? With the pandemic leading to global lockdowns, teams are moving to work from home and remote culture. We interviewed several customers and customer service teams that have shifted to remote working. Communication is the key to remote productivity.

Customer Service 98

Customer Service Interactive Voice Response Analytics First call resolution 98

NICE inContact

SEPTEMBER 30, 2019

One of the most significant advancements has been the explosion of remote work opportunities. Hiring remote workers can be a competitive advantage for companies, especially contact centers. But there are a lot of misconceptions about remote workers and how they impact a contact center’s productivity and culture.

Contact Center 54

Contact Center Gamification Call Center call center software 54

Talkdesk

OCTOBER 1, 2020

According to the Fidelity National Information Services (FIS) , which works with 50 of the world’s largest banks, there was a 200% jump in new mobile banking registrations in early April 2020. . Almost 17,500 US bank branches closed from the beginning of 2014 to the middle of June 2020. Impact on small businesses.

Banking 74

Banking APIs Contact Center Best practices 74

Aspect

JANUARY 12, 2018

With Amazon Flex, the company uses a mobile app for drivers to post their personal preferred schedules, which can include very short availability windows. With Amazon Flex, the company uses a mobile app for drivers to post their personal preferred schedules, which can include very short availability windows.

contact center workforce 165

contact center workforce Contact Center At home agents Self service 165

Integrity Solutions

NOVEMBER 22, 2022

Engaging employees in a meaningful and measurable way requires uniquely coaching your diverse workforce. From a culture change perspective, it’s not just about training a particular group and then hoping that they’re going to change the rest of the organization. Are Disengaged Employees Really A Concern?

Employee engagement 79

Employee engagement Banking Coaching Personalization 79

aircall

JANUARY 25, 2023

Its features include AI, voice, analytics, and workforce management. Does your team rely heavily on mobile use? The mobile version of Genesys Cloud doesn’t include all the functionalities of the desktop version. Remote teams that prefer a mobile-friendly cloud-based call center solution won’t get what they need from Genesys.

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

JustCall

APRIL 13, 2020

The perks of working remotely are finally coming to the fore. As enterprises are going remote, they are also switching the way they communicate with target audiences and approach prospects. Even if you make a shift to remote work, you need to ensure that your business runs as usual.

Sales 98

Sales CRM Analytics Chatbots 98

Branch Mesenger

AUGUST 29, 2017

If you came of age when Zack Morris ruled the halls of Bayside High, it would be pretty unbelievable to fathom how far cellular technology has come for the mobile-first, always-connected millennial generation. Mobile is now a platform driven by contextual workflows. And, it all sits nicely on one mobile platform.

Employee engagement 94

Employee engagement Technology Enterprise Surveys 94

JustCall

JANUARY 31, 2023

In this blog, we will look at the top-8 alternatives of Dialpad–from understanding the pros and cons of each tool to the top features, we’ll cover everything. Autodialer – A remote phone automatically makes calls using an unloaded contact list and connects to a human agent only when the call is received.

voip 52

voip Enterprise Interactive Voice Response CRM 52

ViiBE Blog

DECEMBER 14, 2020

Paired together, augmented reality remote assistance has a proven track record of boosting ROI and KPIs including. Augmented reality’s ability to improve a company’s performance has led many, like Samsung, to implement AR throughout their entire remote assistance ecosystem. What is Remote Assistance Augmented Reality?

Technology 52

Technology Surveys Call Center Wait times 52

bold360 Blog

MARCH 16, 2020

These can provide a high quality of service with real-time customer conversations but also allow you to enable a workforce from anywhere. Channels like chat are easy to stand up on your existing website or in your mobile app. All of these factors are presenting a near-existential crisis to companies worldwide.

Customer Experience 59

Customer Experience Front-line service Self service Contact Center 59

Cisco - Contact Center

SEPTEMBER 3, 2020

Examples of some measures that Cisco has put in place to address these potential hazards include: Building redundancy into our infrastructure deployment. Many considerations go into this type of program – laptop availability, Internet connectivity and remote access to tools and services. Devising a plan when no plan existed.

Contact Center 81

Contact Center Telecommunications Wireless At home agents 81

aircall

JANUARY 27, 2021

With so many people needing to work remotely, you may be wondering how to start a virtual call center , and if so, how to do it right. A remote workforce is a growing trend. After all, if T-Mobile could set up a remote workforce of 12,000 customer support employees almost overnight, you can too.

virtual call center 62

virtual call center Call Center call center software voip 62

Jive

AUGUST 3, 2018

As companies entice applicants with phrases like “telecommuting,” “remote work,” and “flex time,” it tasks IT departments with making this perk a reality. Of course, an effective policy and management style helps, but without the proper technology and tech support, remote work doesn’t stand a chance. Build enthusiasm.

Technology 65

Technology voip Entertainment Telecommunications 65

ProProfs Blog

AUGUST 6, 2021

Whether you are an entrepreneur looking to get super-productive teams or an HR professional striving to retain your valuable employees, this blog is for you. This boosts the confidence of your employees and builds rapport amongst the employees. Modern employees today are looking beyond just a 9-to-5 job. Is there any pressure at work?

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Avaya

OCTOBER 21, 2016

For many 20- and 30-somethings in the workforce, an unfortunate reality is a stigma around their generation—a disdain for their unwillingness to cope with the status quo of conventional workplace policies. In a survey conducted by flexjobs.com , 84% of Gen Y-ers polled said they would prefer to work remotely full time.

Technology 52

Technology Surveys 52

JustCall

MAY 28, 2020

Read below to know how a virtual call center keeps your business operations going during the COVID crisis. Cloud phone system helps the agents to cope with the rapid shift and smoothens remote agent’s connectivity. Cloud phone system helps the agents to cope with the rapid shift and smoothens remote agent’s connectivity.

virtual call center 52

virtual call center Call Center Interactive Voice Response CRM 52

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. Mike McGuire adds that finding good people is now a challenge, especially in the US, where businesses are competing with remote workers.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

Revation Systems

APRIL 8, 2019

While it may still sound a little far-fetched (after all, you still need to apply for many services such as opening an account or applying for a home loan in person) this mobile shift in financial services is leading some banks and credit unions to ponder the idea of going completely branchless. Customer Convenience.

Banking 48

Banking Chatbots Finance Call Center 48

NobelBiz

SEPTEMBER 21, 2020

There’s no shortage of call centers that are outright refusing to move to remote work during the Coronavirus Pandemic. There’s no shortage of call centers that are outright refusing to move to remote work during the Coronavirus Pandemic. For more updates on the contact center space, check out our Blog section.

Call Center 52

Call Center Contact Center Government Banking 52

Natalie Petouhof

SEPTEMBER 26, 2016

Tweet The only way to build a truly innovative and collaborative culture is to give everyone a voice. And businesses can let their remote workers and global offices feel like a part of HQ with peer-to-peer HD video. The change, depending on the situation, resulted in six- to seven- figure cost savings.

voip 40

voip Enterprise Technology Interactive Voice Response 40

aircall

OCTOBER 5, 2016

A virtual call center is a contact center whose agents work remotely. Call center software: going virtual or keeping it onsite? You could dramatically extend your office hours, or go all the way and provide round-the-clock assistance. Virtual call centers work through Voice Over Internet Protocol. Let us show you why.

virtual call center 48

virtual call center call center software Call Center outsourcing 48

RichCall

SEPTEMBER 13, 2017

mobile apps. Here are the experts: @Jon Arnold , an independent research analyst with a great blog. With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

JustCall

APRIL 5, 2022

And that’s what we’ll discuss in this blog post: VoIP software and VoIP benefits. This alternate cloud telephony solution to the traditional landline phones does not demand the physical connectivity a landline requires; all you need is a laptop with a stable internet connection and you are good to go.

voip 40

voip Interactive Voice Response Analytics Sales 40

JustCall

APRIL 5, 2022

a sales call might go to an agent in sales, while a support call might go to someone in customer service), or it can be based on the identity of the caller (e.g., a call from a VIP customer might go directly to their account manager). VoIP is much more than just about making and receiving voice calls. Voicemail drop.

voip 52

voip CRM Interactive Voice Response Sales 52