Aspect

JANUARY 21, 2019

Contact center software providers have responded to this revelation by introducing new features that cater to the needs of agents. But enhancements to agent software tools are only part of the picture. These breakthroughs don’t address the needs of the contact center staff who are not agents.

contact center workforce 75

contact center workforce Morale Contact center software Contact Center 75

ShepHyken

JANUARY 3, 2020

This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. Unfortunately, some team leaders fail to get the most out of their customer support agents, leading to low morale and higher turnover. What is gamification?

Gamification 194

Gamification Morale Contact center software B2B 194

NobelBiz

JUNE 5, 2023

Inbound lead generation includes blogging, SEO, social media, PPC. An outbound lead generation call center can deliver personalized experiences by treating every interaction as an opportunity to understand and meet the unique needs of each prospect. However, it can take a toll on the morale of the call center staff.

Call Center 52

Call Center Scripts CRM Contact Center 52

Balto

NOVEMBER 2, 2023

A bi-annual report of your contact center’s performance and CSAT scores is no longer enough — you need a solution that tells you what’s happening right now, why it’s happening, and how you can make it better. Preparing Your Contact Center for Tomorrow Embracing AI is your gateway to preparing your contact center for the future.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52